Leisure Travel Advisor

CI Azumano is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations.

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan.

One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

CI Azumano is seeking a Travel Advisor in Vancouver, Washington. This position will service CI Azumano's vacation clients by planning, arranging, securing vacation reservations with airlines, car rentals, hotels, preferred tours and cruise lines.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Basic Qualifications:

• 2+ years of agency experience
• Excellent sales skills
• Experience with GDS, CRMs and Microsoft applications

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Strict adherence to the sales process by securing reservations with preferred air, tour and cruise providers with the instructed preferred software. GDS system (Apollo), CRM system (Client Base) and various approved online booking engines. Meets or exceeds sales productivity level as established by branch manager once appropriate training has been completed.
• All client data and travel purchases are recorded and tracked in Client Base. All client monies received are invoiced and recorded in the CI Azumano accounting system in a timely manner, Trams, via Client Base.
• Vacation Travel Advisors are to act proactively on marketing new travel offers to existing clientele. All CI Azumano clients are to have a complete profile in CI Azumano's CRM system, Client Base. Travel Advisors are required to update changes to client profiles to ensure all information is accurate.
• Serves as a resource for travelers both during the sales process, prior to travel and post-travel.

Required Competencies (Job Knowledge)

To perform the job successfully, an individual should demonstrate the following competencies:

• Technical competencies required for this position are as follows post training:
  • Intermediate to high level of understanding of the Client Base CRM software
  • Intermediate to high level of understanding of internet browser search engines, internet provider booking engines.
  • Intermediate to high level of understanding of Microsoft products such as Outlook, Word, Excel and Teams
• Sales Skills - Proactively offers travel options based on client's travel requests;
  Up selling clients, when appropriate, to maximize client satisfaction on their travel experience;
  Sells additional products to compliment the vacation experience thus maximizing revenue and commission earned. Utilize company's CRM software, Client Base to market future travel products to existing and prospective clientele.
• Problem Solving - Identifies and resolves problems in a timely manner;
  Gathers and analyzes information…