Strategic Account Manager, Vancouver

The Role

The Account Management organization is looking for a tenured account manager, consultant, or sales professional with experience managing high-value technical accounts to help retain and grow Square's presence in the enterprise space.

You will work with top C-level executives and technical leaders, finding creative ways to make Square's ecosystem work in complex, global organizations. You will identify ways to expand Square's reach with customers and act as an internal advocate for Square's highest-value clients.

The ideal candidate will have worked in enterprise account management, business development, consulting, partnerships, sales or sales engineering and will be well-versed in working with and presenting to senior decision makers, including C-level executives, IT, finance and operations. They will have experience managing projects with multiple company partners on behalf of customers. Internally at Square, you will work in collaboration with product, engineering, finance, implementation, marketing, legal and sales to ensure successful establishment and growth of our customers.

• Build partnerships and establish lasting, fruitful relationships with existing customers to retain and grow our presence within large organizations
• Take full ownership of your managed book and oversee business prioritization, financial contract structuring, legal negotiations, technology strategy and ongoing account management
• Discover challenges and aspirations with customers within your book and use Square's platform and product portfolio to grow their success through up-sell and cross-sell opportunities
• Partner with sales colleagues to establish and grow newly on-boarded, high-value customers
• Be the "voice of the seller" curating analysis of product performance from your managed book and provide relevant feedback to inform product roadmap decision‑making

• 5+ years experience in account management, business development, consulting, partnerships, sales or sales engineering focused on technical products
• Experience achieving revenue metric goals
• In-depth experience collaborating internally with partners on complex deals or partnerships
• Experience requirements gathering with customers, building business cases for feature development with products teams, while balancing expectations for both parties
• Formal sales methodology training
• Experience supporting go-to-market efforts for new products

Block takes a market-based approach to pay, and pay may vary depending on your location. Canada locations are categorized into one of two zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

,400 CAD