Customer Accounts Advisor

Overview

Customer Accounts Advisor
Vancouver, Washington

A Customer Account Advisor plays a key role in assisting the Customer Accounts Department with lease agreement renewals. In this role you will also support the overall needs of the store by assisting other team members. You will have direct contact with customers and will act as a customer counselor for timely agreements and renewals. You'll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers.

• Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
• Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
• Sell customers on the benefits of timely lease agreement renewal payments
• Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
• Assist with merchandise returns and guest deliveries as directed by management
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily
• Load, secure and protect product in company vehicle
• Safely operate company vehicle
• Assist the Sales Team as needed
• Any reasonable duties requested by management

• United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
• Must meet DOT requirements to obtain certification in required states (United States)
• Ability to work schedule of hours varying from 8 am to 9 pm
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
• Two years of retail/customer service experience preferred
• High School diploma or equivalent preferred
• Excellent interpersonal and communication skills
• High energy with the ability to effectively perform all functions of the store and multitasking effectively
• Proper telephone etiquette
• Uphold the Aaron’s Brand and protect company assets
• Maintain a professional appearance
• Proficient computer skills

• Paid time off, including vacation days, sick days, and holidays
• Medical, dental and vision insurance
• 401(k) plan with contribution matching

Note: The pay range and benefits details are provided in good faith at the time of posting and may change. Pay position within the salary range depends on factors including education, experience, skills, performance, location, and business needs. No wages or compensation are earned until paid, and bonuses, commissions, or other compensation are at the Company’s sole discretion.