Manager, SMB Inside Sales

Job Summary

This role is responsible for setting clear sales objectives aligned with organizational goals, crafting and executing effective inside sales strategies, and managing sales pipelines. The role manages inside sales representatives, evaluates team performance, and facilitates training for their skill enhancement. The role stays updated with the latest advancements in the market and integrates customer feedback for improvements in the organization’s offerings.

• Establishes clear inside sales objectives and performance targets that align with the organization's overall goals and objectives.
• Crafts and executes inside sales strategies that encompass market analysis, opportunity identification, and tactics to surpass sales targets.
• Manages account planning while maintaining a sales pipeline to ensure a continuous flow of opportunities to meet revenue goals.
• Assists sales teams in customizing solutions tailored to client needs, demonstrating a deep understanding of client challenges, and aligning the organization’s capabilities with their objectives.
• Conducts thorough performance evaluations, providing constructive feedback and establishing individual development plans to foster growth.
• Manages the budget, making resource allocations, monitoring expenses, and striving for cost-effectiveness.
• Seeks and integrates customer feedback to drive enhancements in products and services, thereby refining the inside sales process for overall customer satisfaction.
• Facilitates training and development programs to empower the inside sales team with enhanced product knowledge, selling techniques, and customer engagement skills.
• Conducts regular sales meetings to address challenges and share best practices while keeping the team informed, aligned with goals, and motivated.
• Keeps up to date with sales technology, CRM systems, and other tools to improve efficiency and productivity in the sales process.

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically 7-10 years of job-related experience or 5-7 years of management experience, preferably in sales, business management, project management, or a related field.

None

• Account Management
• Business Development
• Business To Business
• Catering Sales
• Cold Calling
• Customer Relationship Management
• Inside Sales
• Inside Sales Management
• Key Performance Indicators (KPIs)
• Lead Generation
• Marketing
• Sales Development
• Sales Management
• Sales Process
• Sales Prospecting
• Sales Strategy
• Salesforce
• Selling Techniques
• Software As A Service (SaaS)
• Value Propositions

• Customer Centricity
• Prioritization
• Resilience
• Team Management
• Strategic Thinking

Impacts function and leads projects requiring understanding of multiple disciplines or areas of HP.

Uses managerial concepts and company objectives to resolve issues in creative and effective ways.

The on-target earnings (OTE) range for this role is $115,000 to $145,000 USD annually with a 60%/40% (salary/incentive) mix. There are additional opportunities for pay in the form of bonuses and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies
• 4-12 weeks fully paid parental leave based on tenure
• 13 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview)

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.