BDC Consultant - Lexus of Vancouver

## BDC Consultant - Lexus of Vancouver Apply locations:
Vancouver, WA (US) time type:
Full time posted on:
Posted Todayjob requisition :
R0055854
** Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.
**** The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
**** Lexus of Vancouver
** is currently seeking a highly motivated; customer focused
** BDC Consultant
** to join their team!

This in-store role is crucial in creating and maintaining a productive relationship between our centralized BDC (Business Development Center), service customers, and store stakeholders to drive sales.
** What will you do?*
* • Maximize Internet Lead, Portfolio Management, and Exchange (Service Drive) sales performance  Internet Leads:  
• Facilitate effective Turn-over (TO) and Appointment distribution to Sales Advisors  
• Follow-up with TO’s to ensure workflows have been executed  
• Review customer needs ensuring each TO is handled personally and promptly  
• Track TO and appointment activity to ensure robust follow up is executed  
• Prepare in advance with sales advisors for all internet lead appointments including appointment confirmations, and rescheduling “No Show” appointments when applicable  
• Be a daily physical presence on the showroom floor. Support sales advisor follow-up, maximizing every sales opportunity  
• Regular and clear communication with BDC leadership, Coordinators, and Store Stakeholders to maintain productive collaboration and identify opportunities  Portfolio management and Vehicle Exchange:  
• Identify in market service and portfolio customers, outreach and establish needs  
• Consistent communication and collaboration with store leadership to identify next steps for each customer  
• Utilize customer retention software effectively  
• Ensure execution of agreed activities  
• Track all activity

Misc:  
• Understand the importance and benefits of this role to retail operations  
• Plan and allocate time effectively between Internet leads, Portfolio Management and Vehicle Exchange  
• Provide an outstanding customer experience to ensure all customers feel valued and welcome
** What are we looking for?*
* • High school diploma  
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint)  
• Strong organizational skills  
• 2-4 Years of Customer Service or Sales Experience  
• Experience in automotive industry a plus  
• Experience using CRM tools, Automotive CRM a plus  
• Familiarity with dealership operations a plus  
• Familiarity with BDC functions a plus  
• Experience reviewing and improving processes to increase efficiencies
** Compensation:
** Hourly rate of $26.44 plus monthly performance bonus (Target Total Comp/OTE: $73,000)#LI-SS3
** At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better.

That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.
**** At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the…