BDC Consultant - Lexus of Vancouver

BDC Consultant

Lexus of Vancouver is currently seeking a highly motivated, customer focused BDC Consultant to join their team. This in‑store role is crucial in creating and maintaining a productive relationship between our centralized BDC (Business Development Center), service customers, and store stakeholders to drive sales.

• Maximize Internet Lead, Portfolio Management, and Exchange (Service Drive) sales performance
• Facilitate effective Turn‑over (TO) and appointment distribution to Sales Advisors
• Follow‑up with TOs to ensure workflows have been executed
• Review customer needs ensuring each TO is handled personally and promptly
• Track TO and appointment activity to ensure robust follow‑up is executed
• Prepare in advance with sales advisors for all internet lead appointments including appointment confirmations, and reschedule “No Show” appointments when applicable
• Be a daily physical presence on the showroom floor, supporting sales advisor follow‑up, maximizing every sales opportunity
• Maintain regular and clear communication with BDC leadership, Coordinators, and Store Stakeholders to maintain productive collaboration and identify opportunities
• Identify in‑market service and portfolio customers, outreach and establish needs
• Consistently communicate and collaborate with store leadership to identify next steps for each customer
• Utilize customer retention software effectively
• Ensure execution of agreed activities
• Track all activity
• Understand the importance and benefits of this role to retail operations
• Plan and allocate time effectively between Internet leads, Portfolio Management and Vehicle Exchange
• Provide an outstanding customer experience to ensure all customers feel valued and welcome

• High school diploma
• Proficient in MS Office programs (Outlook, Excel, Word, PowerPoint)
• Strong organizational skills
• 2–4 years of customer service or sales experience
• Experience in automotive industry a plus
• Experience using CRM tools, automotive CRM a plus
• Familiarity with dealership operations a plus
• Familiarity with BDC functions a plus
• Experience reviewing and improving processes to increase efficiencies

Hourly rate of $26.44 plus monthly performance bonus (Target Total Comp/OTE: $73,000).

• Health, vision, and dental insurance
• Life and disability insurance
• 401(k) plan with company match
• Paid time off, paid holidays, bereavement, jury duty
• Paid pregnancy/parental leave, military leave
• Tuition reimbursement

Holman provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a person with a disability needing assistance with the application process, please contact