Account Executive

BEST for Dentistry is a dental advocate group created by a dentist to support Do you love building relationships and helping businesses get the most out of their partnerships? Are you someone who genuinely enjoys being the person clients can count on? If so, this role was made for you.

BEST for Dentistry is a rapidly growing company providing group purchasing, business services, and technology solutions to independent dental practices. Our mission is simple: help independent dentists thrive. This role is at the heart of delivering that promise to our existing members.

Reporting to the Vice President & General Manager, the Account Executive is the primary relationship owner for BEST's existing member base. This is a service-first, relationship-driven role focused on member retention, engagement, and growth through expanded utilization of BEST's vendor and partner network.

You will be the day-to-day point of contact for your assigned accounts — proactively reaching out, solving problems, identifying upsell opportunities, and making sure members are getting real value from their BEST membership.

• Serve as the primary point of contact for assigned member accounts, building strong, trust-based relationships
• Conduct regular proactive outreach (calls, emails) to check in on member satisfaction and engagement
• Identify and act on upsell and cross-sell opportunities within the existing member base
• Drive adoption and utilization of BEST's vendor partners, technology platforms, and service offerings
• Prepare and deliver quarterly business reviews (QBRs) and account performance updates
• Maintain accurate and up-to-date activity records in Hub Spot CRM
• Assist with member escalations, troubleshooting, and issue resolution in a timely manner
• Collaborate with internal teams (operations, marketing, vendor relations) to deliver solutions that meet member needs
• Track and report on key account metrics including retention, utilization, and satisfaction

• 1–3 years of experience in account management, customer success, or a client-facing service role
• Background in dental, healthcare, or business services is a strong plus
• Experience using a CRM platform (Hub Spot, Salesforce, or similar) for activity tracking and account management
• Strong verbal and written communication skills — you're comfortable on the phone and can write a clear, professional email
• Highly organized with the ability to manage multiple accounts and priorities without dropping the ball
• A natural relationship-builder who genuinely enjoys helping people and solving problems
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Associate or bachelor’s degree preferred but not required — relevant experience matters most