Field Service Technician - Vancouver​/Portland

Field Service Technician

Join us at WEMCO's Vancouver Sales & Service Branch as a Field Service Technician, where you'll become an essential front-line champion, building dynamic relationships with our customers! Dive into an exhilarating role dedicated to the crucial maintenance and repair of crane and hoisting equipment, driving innovation and progress in the construction, agriculture, mining, logging, and materials handling industries. Your expertise will empower growth and transform our customers' operations like never before!

Job Responsibilities:

• Reports directly to the Branch Manager and/or Lead Technician.
• Acts as the primary customer support contact to diagnose and execute complex mechanical and electrical repairs to cranes and material handling equipment at the customer's site
• Establish and continually develop productive customer relations and ensure prompt and efficient attention to customer needs
• Create and fill out forms using inspection software to document work completed, supplies used, findings and recommendations.
• Apply the use of specialized tools to work efficiently; you will also be required to procure and use your own set of hand tools – WEMCO will not supply these for you
• WEMCO will supply specialty equipment and tools, including specialized training before use.
• Laser shaft alignment tools
• Vibe Check Balancing equipment for large hoist applications
• VFD and PLC software and computer
• High-pressure wire rope lubrication equipment
• Magnetic flux leakage tester for wire ropes
• Fluke Power Analyzer - for checking and recording power events on cranes and buildings
• Motor Meggers
• WEMCO supplied rope guide spring tools
• AT402 laser tracker equipment – for site rail surveys.
• Company calibrated load cells and test weights
• Aerial lift and fall protection training
• Obtain product technical issue information and utilize available resources, including data management tools, balancing the timeliness of customer response with investigation efforts.
• Capture all troubleshooting steps in the reports to ensure seamless transitions and accurate communication with our team members about the service call.
• Translate customer complaints to develop a troubleshooting plan; troubleshoot issues following proper workflows and procedures with specialized equipment such as mechanical and electronic service tools and diagnose failed components to enable a successful repair; validate repairs by duplicating complaints to ensure the actual issues with the equipment have been entirely taken care off.
• Perform preventative maintenance on hoists and cranes per documented schedules and standards
• Identify sales and service opportunities by educating customers about WEMCO's products and services.
• Ensure that all services are completed efficiently, on time, and correctly according to specification; repairs will be completed at a WEMCO facility or the customer's site
• Diagnose problems and estimate the required repair time so WEMCO support staff can properly quote customer work.
• Complete any necessary training that is in line with both skill and business requirements
• Maintain WEMCO-owned service vehicle and tools for cleanliness and proper operation
• Report any issues or incidents to site management and the Vancouver Sales and Service Branch Manager immediately
• Take and read measurements using various measuring tools, including micrometers, calipers, & gauges, to ensure part dimensions, features, and tolerance requirements are met per print and industry specifications and standards
• Provide maintenance expertise, troubleshooting, service, and installation on overhead cranes. This work involves mechanical and electrical skills. Our goal is to return cranes to service in a safe and timely manner
• Test and commission new and used equipment in-house as well as in the field
• Complete paperwork and time cards accurately to comply with our AS9100 and ISO requirements. Time tracking for jobs is completed on your company phones in a system called Bamboo HR; your company phone will be used to punch you in and out of each job you work on in a day and keep track of your travel times to and from jobs.
  
  This time, tracking must be done accurately and timely; it is the…