Junior Field Service Technician - Orange Park​/Lakeside, FL

Job Details

Level: Experienced

Job Location:

Remote Office - Remote, WA 98683
Position Type:
Full Time
Salary Range: $25.00 - $28.00 Hourly
Job Category:
Installation
- Maint
- Repair

Position:
Junior Field Service Technician
- Orange Park/Lakeside, FL

At Core Health & Fitness, our purpose is to live and share our passion for fitness. We bring innovative health and fitness solutions to the global market with brands like Stair Master, Schwinn, Nautilus, Star Trac, Throwdown, Wexer, Gym Rax, Core Fit Collective and we’re still growing. We press into the future of fitness to ensure the creation of quality products and programming that meet the needs of an ever‑evolving industry.

Under the direction of the Regional Field Supervisor, this entry level position as a Junior Field Service Technician is responsible for inspecting, servicing and completing basic repairs on all products in the Core Health and Fitness family. These include Nautilus, Stair Master, Star Trac, Schwinn, Throwdown and Wexler. Develop and sustain customer satisfaction and loyalty through exemplary inspections, maintenance and repair of all brands.

Duties include performing basic service work, assist with new product installations, weekly inspections of equipment for Key Accounts; along with timely and accurate documentation of work performed. Instill customer confidence in Core Health and Fitness products by providing service and maintenance parallel with friendly and knowledgeable customer support.

• The primary role of this position is to conduct weekly inspections at a few Key Account locations and make repairs/adjustments as needed.
• Accepts, schedules, and completes work orders within 48 hours.
• Inspects all equipment during specified visits to Key Accounts.
• Ensure all service calls are documented (start to completion) and Service Reports are properly completed and submitted in accordance with established procedures.
• Follow testing procedures accurately.
• Service and maintain Core Health and Fitness products at customer locations in assigned region; ensure repairs are carried out following company policies.
• Ensure customer satisfaction by delivering quality and courteous support in a timely manner.
• Communicates information regarding product performance and relays field feedback to Director of Services.
• Ability to understand technical documentation.
• Possess basic mechanical aptitude.
• Inspect newly installed equipment on site where necessary.
• Maintain van part stock through regular cycle counts, inventory replacement requests and timely paperwork processing.
• Return parts with proper documentation and use precautionary procedures to safeguard company parts and equipment.
• Must attend the required trainings, learn all computer systems used for workday, and pass certifications on all relevant equipment.
• Ability to maintain/maintenance a company vehicle and park in a safe location.
• Ability submit expense reports and other paperwork ON TIME.
• Safety is everyone’s responsibility. Staff are expected to always act in a safe manner and ensure that those around them do not put themselves or others at risk.
• Service Techs are required to provide basic hand tools.

• Strong organizational, communication, problem solving, and analytical skills.
• Log all service reports immediately upon completion.
• Discuss new products with customers.
• Keep Sales informed of upcoming purchases or needs customers are planning.
• Offer Core Health and Fitness Preventative Maintenance, Paid Service, and Extended Warranty Product to customer throughout day-to-day activity.

• Basic knowledge of the fitness industry.
• Basic knowledge and experience in technical and mechanical problem solving.
• Advanced knowledge of the use of hand tools.
• Ability to recognize and solve problems in a timely manner.
• Ability to embrace deadlines.
• Strong sense of urgency to achieve a high percentage of goals.
• Willing to assist teammates when needed.
• Ability to establish and maintain a strong working relationship with a diverse group of co‑workers, customers, and vendors.
• Contributes to a positive working environment.
• Demonstrates effective interpersonal, verbal, and written communication…