Swing Shift Engagement Specialist Float

Mission

Share’s Mission: “Share believes every person counts. Together we pursue a stronger community by building relationships, advocating for equitable access to housing and food stability while empowering every individual to grow and thrive.”

Share provides a wide spectrum of services ranging from street outreach, hunger response, and emergency shelter to housing and asset building. We offer individuals services, resources, and the tools they need to end their homelessness, secure housing, and maintain that housing. Each year, we assist more than 8,000 people experiencing poverty, hunger, and/or homelessness.

We seek bright, driven people who are passionate about social justice and who want challenging career opportunities that deliver personal and professional fulfillment. Our dedicated and energetic employees provide essential services to a vulnerable population. We take pride in making a difference in the lives of so many people every day.

Share recognizes that our employees are the foundation for our organization as well as our heart and soul. Share has a generous and robust benefit package including 4 weeks of PTO, a wellness program, 401(k) with match, and health/dental and life insurance. We encourage a culture of supportive compassion for our participants, co-workers, and volunteers.

Share wants to be part of a community that brings about change. We are committed to actively working to dismantle racist systems, focusing on sustainable solutions to structural racism, police violence, and inequitable economic, health care, and education systems. It requires all institutions, including ours, to ask what more we can and should do to live our commitments to diversity, equity, and inclusion – and we must be brave enough to make changes.

The Swing Floating Engagement Specialist acts as support for the other swing staff. This is a floating position and will be scheduled at specific facilities on a rotating basis depending on the needs of the agency. The swing shift floating engagement specialists will need to be flexible with location as on occasion when there is a call out, this position will cover the open position at that facility and work independently to complete the responsibilities.

These programs provide a safe and warm space for houseless or formerly homeless men, women, and children. The engagement specialist is responsible for providing resource brokering services including crisis intervention, conflict resolution and other duties at our shelters and housing program.

Serves as the on-call staff during their scheduled hours, providing support to other swing shift staff by responding to their questions, concerns, or incidents. Receiving calls from staff reporting their inability to cover their scheduled shifts and calling on-call staff to schedule replacements.

• Work with the Program Director, Housing Navigator, and other Engagement Specialists to ensure that the facilities are safe and welcoming to a broad diversity of people including people of all races, nationalities, languages, ages, and abilities.
• Provide basic intake and orientation to all new residents daily, including but not limited to reviewing Shelter Expectations.
• Provide conflict resolution by encouraging positive methods for problem solving
• Provide ongoing services to all shelter residents as detailed in their housing stability plan.
• Provide resource brokering, clothing, blankets, bedding, and other needed items in a fair and equitable manner to residents.
• Notify police, fire, and emergency medical or other emergency personnel if warranted by events in the Shelter.
• Meet with supervisor and participate in department staff meetings and quarterly staff training.
• Complete housing assessments with each resident.
• Maintain accurate, complete, up-to-date daily documentation of residents served and their basic demographic information. Enter data into Service Point. Submit paperwork in a timely manner.
• Record each shift activity in the shift logbook.
• Develop and maintain a positive relationship with residents and other employees
• Other duties as assigned.