Part Time - Assistant Regional Long-Term Care Ombudsman

This position is Part Time - 20 hours per week. The pay range is based on part time hours.

Provides outreach to residents of long-term care facilities. Receives, investigates, and monitors complaints and concerns relating to actions which adversely affect the health, welfare and rights of residents in long term care facilities, and assists in quickly resolving them at the lowest possible level. Acts as an information service for consumers. Establishes communication channels with long-term care providers and organizations, professional groups and advocate groups within the service area.

Identifies long term care patterns and issues

• Receives, investigates, and resolves complaints and concerns about long term care facilities raised by residents, family members, friends, and facility staff
• Conducts regular visits to assigned long-term care facilities
• Acts as a mediator in disputes between residents and other parties as the representative of the resident’s point of view
• Assists Regional Long Term Care Ombudsman in recruiting, training, and supervising volunteers to help carry out complaint fact-finding and resolution activities
• Assists in developing resident and family council
• Maintains the confidentiality of complaints and residents per federal and state statute
• Assists to maintain accurate and up-to-date records in database and files, including the "Ombudsmanager” case management system to assure complaints are resolved in a timely manner
• Maintains and regularly updates spreadsheet of unassigned long-term care homes, providing resident visits as needed
• Active outreach and follow-up with prospective volunteers using a wide range of recruitment methods, such as sharing opportunities through community boards, local organizations, social media platforms, in-person engagement, and other accessible channels
• Conduct volunteer reference checks and support orientation for new volunteers
• Other duties as assigned

• Two (2) years college related courses in a relevant field, and at least two years recent social service or advocacy experience, or any combination of work experience and education which demonstrates the ability to consistently perform the duties of the position.
• Current certification as a Long Term Care Ombudsman or ability to train for certification immediately.
• Possession of a valid driver’s license and minimum state-required vehicle insurance and have use of reliable transportation.
• Must be a resident of SWAAD’s service area or have a waiver for neighboring area.
• Must be free of conflict of interest as defined in WAC 365-18 which interfere or have the appearance of interfering with the responsibilities of the position.
• Must not have been an employee in any capacity with a long term care facility for one year prior to appointment.
• Must have no pecuniary interest in the provision of long term care services.

Benefits include WA state PERS retirement, medical, dental and vision insurance, personal holidays, and generous sick and vacation leave

• AAADSW is an Equal Opportunity Employer
• Position is Open Until Filled
• A criminal background check will be administered
• Revised: 02/17/2026

The statements contained herein reflect general details as necessary to describe the essential functions of this job, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance the wor workload.