Driver Licensing Office Supervisor; Poulsbo

About the Role

We are dedicated to growing a culture of belonging through our values:
Respect, Trust, Diversity, Inclusion, Equity.

This position requires in-person attendance in the Poulsbo Driver Licensing Office Tuesday - Saturday.

At the Department of Licensing (DOL), we recognize the importance of work life harmony and work hard to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.

We are currently recruiting for an Office Supervisor (LSR3) with amazing customer service skills and reliable work ethic to add to our Poulsbo Driver Licensing Office!

We are one of the most public facing state agencies and the second largest revenue generating agency in Washington State. We regularly interact with over 6 million Washington residents and collect nearly $3 billion in taxes and fees annually. We know our services are essential to our customers’ ability to live, work, drive, and thrive. We take this responsibility seriously and are committed to ensuring every resident has equitable and meaningful access to our services.

As the Office Supervisor for our Poulsbo office, you will have the opportunity to create a culture where our employees and customers feel valued and respected. You will be relied upon to assist the public with their licensing needs, while ensuring the office is efficient and employees are fully supported. As a result of your inclusive leadership and excellent customer service, you will directly support our agency's purpose, helping every Washington resident live, work, drive, and thrive.

• Evaluate employees’ performance and prepare performance plans and assessments.
• Communicate clearly and effectively with both customers and employees.
• Assess training needs of staff and arrange for or provide instruction.
• Provide coaching, mentoring, training, and guidance to unit staff who are responsible for quality customer service.
• Maintain records of all license work, fees collected, and monies deposited.
• Lead, motivate, and manage a team while adapting to unexpected situations and changes in the work environment.
• Receive and respond to challenges, solving customer problems.
• Conduct driving skills tests while riding in the applicant’s vehicle to assess their driving skills.
• Verify authenticity of documents, evaluate information and make sound decisions to issue licenses/identification cards/instruction permits and perform any other licensing functions in compliance with current laws, regulations and procedures.

Upon completing training and certification, you will be authorized to issue Enhanced Drivers Licenses (EDL), which will result in a 10% pay increase.

• One (1) year of experience as a Licensing Services Representative 2 (LSR2).
• OR Five (5) years of experience providing customer products/services to the general public.
• Two (2) years of relevant education may substitute year for year for experience.

• U.S. Citizenship.
• Valid WA driver license and five (5) years of licensed driving experience.
• Your valid driver license must have no restrictions other than corrective lenses, or you must have the ability to obtain one upon hire.
• One (1) year of experience using electronic systems and form templates to input data, navigate between multiple forms and screens, edit information and save completed work.
• One (1) year of experience with the ability to responsibly and accurately handle the public’s money when processing financial transactions. This includes receiving cash, making change, counting down tills, and/or committing fiscal resources. This also includes consistently following applicable fiscal guidelines, regulations, and principles.
• One (1) year of experience of assigning, guiding, coaching and training one or more teammates while performing similar work.
• Successful completion of Enhanced Driver Licensing (EDL) training.
• The ability to:
  • Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
  • Promote and…