Driver Licensing Office Supervisor; North Vancouver

Position Summary

Office Supervisor (LSR4) – North Vancouver Driver Licensing Office (North Vancouver, Washington). This position is only available to current DOL employees and requires in‑person attendance Tuesday through Saturday.

As the Office Supervisor for the North Vancouver office, you will create a culture where employees and customers feel valued and respected. You will assist the public with licensing needs while ensuring the office is efficient and employees are fully supported.

Some of what you will do:

• Evaluate employees’ performance and prepare performance plans and assessments.
• Communicate clearly and effectively with both customers and employees.
• Assess training needs of staff and arrange for or provide instruction.
• Provide coaching, mentoring, training, and guidance to unit staff responsible for quality customer service.
• Lead, motivate, and manage a team while adapting to unexpected situations and changes in the work environment.
• Receive and respond to challenges, solving customer problems.
• Conduct driving skills tests while riding in the applicant’s vehicle to assess their driving skills.
• Verify authenticity of documents, evaluate information and make sound decisions to issue licenses/identification cards/instruction permits and perform any other licensing functions in compliance with current laws, regulations and procedures.

What you will bring:

Two (2) years of experience as a Licensing Services Representative 2 (LSR2).

Experience must include:

• U.S. Citizenship.
• Valid Washington driver license and five (5) years of licensed driving experience.
  • Your valid driver license must have no restrictions other than corrective lenses, or you must have the ability to obtain one upon hire.
• Two (2) years direct customer service work experience providing product/services to the general public.
• One (1) year of experience using word processing software such as Microsoft Word or Word Perfect.
• One (1) year of experience with the ability to responsibly and accurately handle the public’s money when processing financial transactions.
• One (1) year experience of assigning, guiding, coaching and training one or more teammates while performing similar work.
• The ability to type 30 words per minute.
• Successful completion of all components of the structured twelve‑month training program as a Licensing Services Representative 1 (LSR1).
• Successful completion of EDL training.
• The ability to:
  • Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors and decisions.
  • Promote and support a respectful, equitable, and inclusive workplace for all employees.
  • Promote and support respectful, equitable, and inclusive delivery of services to customers.
  • Take action to learn and grow.
  • Take action to meet the needs of others.

What may help set you apart:

• One (1) year of experience evaluating complex information to ensure accuracy and verifying compliance with rules, laws, policies, procedures, or eligibility requirements.
• One (1) year of experience explaining rules, policies and procedures in regular daily functions, with frequent application of techniques to ensure professionalism and mutual understanding.
• The ability to create and nurture a results‑oriented culture that focuses on measurable outcomes by fostering teamwork and innovation to accomplish the organization’s mission and goals.

• Verified reliability and malfeasance check for previous five years of employment.
• Pre‑employment check including criminal record history. The information will be considered when determining suitability and competence for the position.
• Acceptable fingerprint‑based criminal history background check is required; fingerprints will be used to check the criminal history records of the FBI.

Upon completing training and certification, you will be authorized to issue Enhanced Drivers Licenses (EDL), which will result in a 10% pay increase.

DOL is committed to the full inclusion of all qualified individuals. We will take steps to assure that people with disabilities are provided reasonable accommodations.

The Washington State…