On Call Engagement Specialist

Share's Mission

“Share believes every person counts. Together we pursue a stronger community by building relationships, advocating for equitable access to housing and food stability while empowering every individual to grow and thrive.”

Share provides a wide spectrum of services ranging from street outreach, hunger response, and emergency shelter to housing and asset building. We offer individuals services, resources, and the tools they need to end their homelessness, secure housing, and maintain that housing. Each year, we assist more than 8,000 people experiencing poverty, hunger, and/or homelessness.

We seek bright, driven people who are passionate about social justice and who want challenging career opportunities that deliver personal and professional fulfillment. Our dedicated and energetic employees provide essential services to a vulnerable population. We take pride in making a difference in the lives of so many people every day.

Share recognizes that our employees are the foundation for our organization as well as our heart and soul. Share has a generous and robust benefit package including 4 weeks of PTO, a wellness program, 401(k) with match, and health/dental and life insurance. We encourage a culture of supportive compassion for our participants, co-workers, and volunteers.

Share wants to be part of a community that brings about change. We are committed to actively working to dismantle racist systems, focusing on sustainable solutions to structural racism, police violence, and inequitable economic, health care, and education systems. It requires all institutions, including ours, to ask what more we can and should do to live our commitments to diversity, equity, and inclusion – and we must be brave enough to make changes.

The On-Call Engagement Specialist is a flexible, as-needed position responsible for supporting program operations and participant engagement during periods of increased demand, staff absences, or special projects. This role does not have any guaranteed hours and is scheduled based on organizational need. Hours may vary week to week and are not set or consistent. This position is considered temporary and contingent in nature.

Assignments are offered on an on-call basis and may include day, swing, overnight, weekend, and holiday coverage depending on program needs. Continued engagement is dependent upon operational demand and performance.

The On-Call Engagement Specialist provides direct support to participants, assists with program activities, maintains documentation as required, and helps ensure a safe, respectful, and supportive environment in alignment with organizational policies and service models.

The On-call Engagement Specialist is responsible for creating a comfortable, safe environment for families and individuals who have been experiencing houselessness, some of whom are accessing services for the first time. Our programs are low barrier. All staff and residents are expected to be kind and respectful towards each other and the property.

• Engage with families and/or singles through the transition from shelter to permanent housing. Provide referrals and assistance as needed.
• Create a supportive environment by communicating with residents in a kind, friendly and encouraging manner.
• Communicate and enforce rules and policies.
• Communicate with the previous shift to receive pertinent information about residents, schedules, shelter activities, volunteers, etc.
• Work as a team to ensure appropriate and complete client service.
• Respond to crisis situations, disagreements, unattended children, medical emergencies, domestic violence.
• Evaluate incidents of potential or actual conflict; determine and initiate…