Customer Experience Representative - Dayton Airport

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest‑growing privately owned automotive rental and leasing company in North America. We are hiring now to help us reach our vision of becoming the world’s best and most trusted mobility company.

This Customer Experience Representative position is located at Dayton International Airport (DAY) – 3350 Valet Dr., Vandalia, OH 45377. The pay starts at $19 per hour.

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401(k) with matching profit sharing
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Training and development

• Monday – OFF
• Tuesday – OFF
• Wednesday – 3:00 pm to 12:00 am
• Thursday – 3:00 pm to 12:00 am
• Friday – 3:00 pm to 12:00 am
• Saturday – 3:00 pm to 12:00 am
• Sunday – 3:00 pm to 12:00 am

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by explaining rental terms, vehicle features, and additional services.
• Use company‑approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other equipment.
• Offer additional assistance by providing directions, maps, local area information, and relevant service information.
• Answer incoming calls for reservations, rate quotes, general questions, and provide resolutions for customers, other branches, and vendors.
• Make outbound calls for callback management and miscellaneous duties as assigned.
• Assess rental condition upon return and notify management of any customer or vehicle issues requiring maintenance.
• Continuously build knowledge and skills, pursue on‑job training, and participate in company‑sponsored classroom training.
• Perform miscellaneous job‑related duties as assigned.
• Seek to improve job performance through self‑assessment, skill development, training, and goal setting.
• Maintain a reliable level of attendance and punctuality.

Equal Opportunity Employer/Disability/Veterans

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require work‑authorization sponsorship now or in the future.
• High School Diploma or G.E.D. required.
• Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Valid driver's license with no more than two moving violations or at‑fault accidents within the last three years.
• No alcohol or drug‑related conviction on driving record within the last five years.