Service Coordinator Dispatcher

Service Coordinator Dispatcher Position Description

Service Coordinators schedule and dispatch technicians. The role is critical to keep the business running. Associates must exercise independent judgment and discretion. Responsibilities include scheduling service installations, repairs, and maintenance, coordinating project scheduling, communicating with technicians, customers, and account managers. They invoice customers, review purchase orders, and create, track, and process invoices. They also compile statistics and report on project status and progress.

• A High School Diploma or equivalent is required
• Call Center/Dispatching knowledge, especially in the service industry, is preferred
• Proficient in Microsoft Outlook, Word, and Excel

• Strong analytical skills and attention to detail are essential
• Excellent verbal and written communication skills
• Ability to multi‑task in a fast‑paced environment
• Promote and maintain a team atmosphere
• Deadline‑oriented, time management, and people skills
• Ability to work independently with little supervision
• Good organizational skills, follow‑through, and solid decision‑making skills

• Monitor personnel or equipment locations and utilization to coordinate service and schedules
• Oversee all communications within specifically assigned territories
• Handle customer calls and complaints for service‑related issues
• Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information
• Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors
• Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs
• Prepare daily work and run schedules
• Consult with customers or supervising personnel to address questions, problems, or requests for service or equipment
• Receive, prepare, and follow up on work orders
• Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications
• Participate in meetings and training as assigned for the purpose of obtaining information related to the company or to performing/improving job knowledge and performance

• Must be able to pass a background check and drug screen
• May sit or stand for prolonged periods
• Ability to work 8 hours within the times of 7:30 a.m. to 5:00 p.m.
• Clear verbal and written communication skills
• Occasionally lift 5-10 pounds
• May require occasional travel to job sites or to attend training, conferences, or workshops

• Medical with competitive rates and deductible reimbursement
• Paid Dental/Vision
• Paid Vacation starting at 10 days per year
• 8 Paid Sick Days per year
• 8 Hours of Paid Volunteer time off per year
• Paid Basic Life Insurance
• 401k Match and Profit Share
• Technical and Leadership Training Opportunities
• Voluntary Life Insurance
• Voluntary Short- and Long-Term Disability
• Voluntary Accident and Critical Illness Insurance