Zone Manager

POSITION DESCRIPTION

POSITION TITLE:

Zone Manager - Retail

EMPLOYMENT CLASSIFICATION:
Full Time

POSITION

REPORTS TO:

DEPARTMENT:
Retail

POSITION 

SUMMARY:

Zone Managers are leaders that drive sales, service, and operational excellence in the Location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts.

DUTIES AND RESPONSIBILITIES:

Service:

* Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company's policies and procedures

* Train and perform all register/cash handling/ Loss Prevention functions as outlined in the Standard Operating Procedures

Operations:

* Facilitate opening and closing of stores

* Direct the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functions

* Ensure store merchandising standards are consistently executed per the company guidelines

* Coordinate, monitor and align team resources to maximize sales and service potential

* Resolve basic IT /register issues and escalate as necessary

* Ensure a safe working environment; inspect and correct work areas on regular basis; report all workplace injuries and concerns immediately

* Prepare for and participate in inventories; verify high risk counts

Financial/Business:

* Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events

* Communicate daily with the team; look for additional ways to drive business through product, processes, or people

People/Leadership:

* Serve as the Manager on Duty providing leadership during assigned shifts

* Direct, coach, and train Associates in their daily job assignments

* Represent and support the company by fostering strong business relationships within the airport community

* Monitor and address performance issues in a timely manner through a partnership with AGM or GM

* Contribute feedback on Associate reviews and provide input on Associate counseling

* Other duties as assigned