Library Technical Assistant - Vashon

Library Technical Assistant

King County Library System (KCLS) is seeking a motivated, skilled, and customer service-oriented Library Technical Assistant (LTA) to provide service to the Vashon Library of the King County Library System.

As a Library Technical Assistant (LTA), you will have the opportunity to:

• Serve as a first point of referral for material handling issues
• Provide directional assistance to patrons by checking and locating requested materials, programs, and services, in person, over the phone, and online
• Assist patrons with library accounts and technology (included but not limited to resetting email/passwords and troubleshooting peripherals)
• Troubleshoot the Automated Material Handling (AMH) system
• Uphold and practice the principles of Intellectual Freedom
• Resolve patron incidents, concerns and conflicts ensuring the Code of Conduct is followed or redirect as appropriate

Schedule:

Week A:

Monday, 11:45am-8:15pm

Tuesday, 11:45am-8:15pm

Wednesday, 9:30am-5:30pm

Saturday, 11:15am-6:15pm

Week B:

Sunday, 11:15am-6:15pm

Monday, 11:45am-8:25pm

Wednesday, 11:45am-8:15pm

Thursday, 10:15am-6:15pm

All shifts at Vashon Library

Required:

Applicants must attach a current resume and cover letter which addresses relevant work experience, education, and training as it relates to this position.