Sr Operations Admin

Apply for the Sr Operations Admin role at Fed Ex Canada
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• Provides clerical support to various management and operational functions, including photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches, and enters data in various systems to support the respective functional area. Compiles data and provides various regular and ad‑hoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or escalated customer inquiries and issues. Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.
• Supports timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer.
• Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day.
• Ensures all packages receive appropriate scan statuses.
• Inspects and handles hazardous material damages as per policy.
• Ensures all loose product is accounted for as per company policy.
• Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review.
• Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management.
• Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments.
• Enters settlement adjustments as directed by manager.
• Compiles required documentation to establish and maintain Department of Transportation (Use the "Apply for this Job" box below). files.
• Verifies timely log entry into system. Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues.
• Tracks a variety of metrics, including the IC chargeback program, complaints and maintenance compliance and prepares weekly reports for management review.
• Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution.
• Performs other duties as assigned.

• High School Diploma or GED required.

• Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.

• General business skills such as typing; data entry and review; and use of phone, copier, and fax.
• Software skills, including use of Microsoft Office software and web-based applications.
• Customer service skills necessary to effectively and professionally respond to requests.
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

• Some travel may be required.

Tuesday to Saturday 8:30am – 5:00pm.

Job Posting End Date: 01/12/2026 by 3:00 PM Local Time.

Fed Ex valorise la diversité et l'inclusion dans son milieu de travail. Notre entreprise accueille des talents issus de tous les horizons, à l'image de notre clientèle et des communautés que nous servons. Nous offrons un environnement sécuritaire et respectueux où chaque personne peut s'épanouir. Nous invitons particulièrement les femmes, les personnes en situation de handicap, les Autochtones, les membres des communautés culturelles et 2

ELGBTQ+ à soumettre leur candidature. Notre équipe des res sources humaines adaptera le processus de recrutement selon vos besoins spécifiques.