Administrative Assistant, Residence Services

Administrative Assistant, Residence Services

AUPE Regular Full-Time OLDS, AB, CA

6 days ago Requisition

Salary Range: $54,007.70 To $62,947.19 Annually

Founded in 1913, Olds College of Agriculture & Technology has been offering high quality hands-on education for over a century. Through our core programming including continuing education, online and blended programming, we provide accessible educational opportunities within Alberta and beyond. We are passionate about the Agriculture industry. Through our applied research and integrated learning, we are proud to be Canada’s Smart Agriculture College, specializing in agriculture, agrifood, horticulture, land and environmental stewardship.

We work closely with industry to advance and adapt our programming to ensure our graduates have the skills to succeed.

This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement Job Classification:
Administrative Assistant I

The Administrative Assistant,Residence Services provides administrative, operational, and customer service support for Residence Services. As the primary front-line contact for students,families, guests, and campus stakeholders, this position is responsible for the efficient delivery of front desk operations, student support services,communications, and administrative processes that contribute to a positiveresidence experience.

The position supports daily residenceoperations by coordinating communications, responding to inquiries, processing payments, managing mail and key services, maintaining student records,coordinating maintenance requests, and assisting with student engagement initiatives. Working closely with Residence Services staff and campus partners,the Administrative Assistant ensures students receive timely information,appropriate referrals, and exceptional customer service while supporting the effective operation of residence facilities and programs.

• Serveas the primary point of contact for Residence Services, providing professional,courteous, and responsive service to students, families, guests, and campus stakeholders.
• Respondto inquiries received in person, by phone, email, and through othercommunication channels.
• Manageresidence reception operations, including visitor support, guest intake, and general information services.
• Provide accurate information regarding residence procedures, policies, timelines, andcampus resources.
• Maintaina welcoming, student-focused environment that promotes positive customer experiences.

• Provide administrative support for Residence Services operations and departmental initiatives.
• Maintainstudent records, departmental files, and administrative documentation in accordance with privacy legislation and institutional policies.
• Support the processing of payments, deposits, and related transactions while adhering to established financial controls and procedures.
• Assist with data entry, record maintenance, and document preparation usinginstitutional systems and software.
• In collaboration with the Manager, Residence Services, plan, coordinate, and evaluate residence marketing and recruitment initiatives including Level Up,Discover Residence, residence tours, move-in and move-out programming, Open Houses, Discovery Days, and other engagement activities.
• Support the coordination of residence move-in, move-out, and operational activities.

• Manage Residence Services communication channels, including departmental emailaccounts, office phones, and shared communication platforms.
• Draft,distribute, and maintain routine communications for students, families, and stakeholders.
• Createand schedule content for Residence Services social media channels.
• Maintain and update Residence Services webpages, digital resources, and student-facinginformation portals to ensure information remains current and accurate.
• Assist with promotional and engagement initiatives that support residence awareness and…