Business Strategy & Continuous Improvement Analyst

This role will support complex Product Support projects and initiatives across the organization, including TCAT and TMH, utilizing continuous process improvement and change management methodologies to create sustainable operational efficiencies as well as strategic process transformation. This will include participation in assigned Product Support projects; coordination and completion of projects, establishing and meeting deadlines, monitoring project progress, and providing project status reports, and finally deploying and handing off to operations.

This role will work directly with internal, external, and third-party resources to ensure projects are completed within established budgets and established time frames.

Full Time, Permanent

$78,705.00 to $98,380.00

The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

• Develop, execute, and evaluate business transformation by understanding current state, assess and identify improvements through process mapping, data analysis and deep dives. Create the foundations, requirements, and MVP (Minimum Viable Product) for processes that can be automated and digitized, and hand-off streamlined processes to the Digital team for automation & digitization.
• Identify how systems will integrate to provide the solution, this requires deep knowledge of end-to-end company systems and applications and platforms across all the divisions and departments, including: iQuote, IMACS, SMA, Segment Creator, Life Cycle Planner, PMQuote, PSQuote, EMT, Scheduler, DBS, CODA, PSMIS, PSSA, Toromont Hub, Toromont Equip 2.0, Cat Foresight, SOS Manager, REBUILD Quoter, MARC Quoter
• Elicit requirements and drive process change using employee interviews/workshops, document analysis, surveys, site visits, business process descriptions, business analysis and workflow analysis. Play role of SME and program expert, acting as a point of escalation for support
• Actively monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance. Anticipate, assess, and negotiate appropriate adjustments to the project scope and deliverables with stakeholders and executive leadership; manage issue/risks with timely resolution. Monitor effectiveness of improvements post implementation. Provide recommendations on adjustment and streamlining of processes, including transformational change
• Assist in a portfolio of Product Support projects considered highly complex and dynamic in nature, concurrently for improvement results that can be leveraged across divisions, departments, and roles, with a possibility to lead a team of Continuous Improvement Analysts, managing multiple streams of projects. Coordinate project resources including tools, equipment, people, etc. required to execute projects.
• Identify opportunities to streamline or transform processes and develop and implement strategies through advanced problem solving and process optimization. Utilize process mining to provide a view of business process that identifies & solves for inefficiencies. Develop operational policies and procedures and oversee the implementation and feedback process.
• Collaborate with relevant internal stakeholders to assist in the definition of project scope, project objectives, to ensure feasibility. Manage changes to project scope, project schedule, and project costs using appropriate verification techniques, and ensure all projects are…