Personal Banking Associate Trainee

Job Overview

Location:

Vaughan, Ontario, Canada.

Hours:

37.5 hours per week.

Line of Business:
Personal & Commercial Banking.

Pay Range: $45,700.00 – $61,000.00 CAD.

• Engage customers in day‑to‑day advice needs, service transactions, digital education, and problem resolution related to banking solutions.
• Understand customer needs and guide them to the appropriate staff member for solutions while exercising good judgement in confidential matters.
• Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management.
• Recommend improvements to work practices, branch operations, and processes to enhance customer experience and achieve operational excellence.
• Participate in the timely and accurate completion of business processes and procedures.
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development, and sharing industry knowledge to achieve common objectives.

• High School diploma and/or 1+ years of relevant experience.
• Investment Funds Canada (IFC) or equivalent – post‑appointment within 6 months.
• Post‑secondary or undergraduate degree in a related field preferred.
• Proficiency in using MS Office (Word, Excel, Outlook), branch software and internet.
• Knowledge of banking solutions and processes to advise customers.
• Self‑starter who works independently in a dynamic environment through strong administration, organizational, planning and time‑management skills.
• Dynamic, diligent, and effective influencer with a can‑do attitude, initiative, and ability to handle several tasks and changing priorities.
• Strong communicator with established customer‑experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, effective manner.

Candidate must be mobile within the assigned district. Upon completion of the training program, you may be assigned to a position compatible with your training, which could include transfer or geographic relocation within your assigned region.

Training and onboarding sessions will be provided to ensure you have everything you need to succeed in the role.