Credit and Collection Agent

Job Number: J Job Type: Regular City, Province, Country:
Vaughan, Ontario, Canada Job Category:
Accounting & Finance Number of Positions: 1

Join a High-Performing Team Driving Financial Precision and Customer Trust

Are you someone who blends rigour with heart, agility with precision, and customer focus with accountability? At Master, we’re not just hiring a Credit & Collection Agent — we’re inviting a trusted financial partner to join a dynamic team where your judgment, integrity, and communication make a daily difference.

As part of a collaborative, high-performing team, you’ll help safeguard the financial health of one of Canada’s most respected HVAC-R distributors — all while supporting our mission of excellence and service.

What you will accomplish with us:
Strategic Agility

Collaborate with your supervisor to assess margin increase requests

Approve credit-limit exceptions using sound analysis and business judgment

Operational Excellence

Manage and collect receivables for your assigned territory

Release orders for inventory-ready items

Reconcile customer accounts accurately and in a timely manner

Autonomy & Impact

Generate and interpret credit reports to guide business decisions

Resolve escalated or sensitive collection cases independently, as financial analyst

Human-Centered Communication

Act as a respectful and trusted liaison between internal sales teams and customers

Manage communications with professionalism and empathy

What you bring to our team:

Secondary School Diploma or College degree in business, accounting, or office admin

5 years of experience in a similar credit or collections role, in a commercial environment, or as a Financial analyst

Experience with accounting/ERP software is a strong asset

A detail-oriented mindset, a steady hand, and a tactful voice

Compensation Information

Base Salary Range: $65,000 – $70,000 annually

Supplemental Pay Types:
Annual bonus

The final salary will be determined based on the candidate’s skills and experience, in compliance with applicable regulations.

Master is an equal opportunity employer, dedicated to fostering diversity and inclusion in our workplace.

Competitive Benefits

Medical and dental coverage from day one, along with short and long-term disability protection

Contribution to a collective registered retirement savings plan upon starting your role.

Wellness spending account

An employee assistance program including psychological, financial, and legal support.

Access to telemedicine from the beginning of your employment.

Reimbursement of professional association membership fees.

Early vacation program.

Work–life balance supported through a hybrid work policy.

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