Senior Associate in Customer Experience

Join Scotiabank in Maple, Ontario as a Senior Customer Experience Associate focused on enhancing customer journeys. Utilize your service skills and technology knowledge to support financial goals.

As a key member of our Canadian Banking Branch network, you will ensure that customers receive exceptional service throughout their experience.

Your role includes triaging customers, identifying sales opportunities, and effectively communicating banking solutions. Strong technical abilities will allow you to promote digital banking options while building lasting relationships.

Key Responsibilities:

• Act as a lobby leader for customer engagement

• Facilitate account openings and process GICs

• Educate customers on digital banking applications

• Strengthen customer relationships through dedicated service

• Simplify complicated banking concepts for clients

Requirements:

• Proven experience in the banking sector

• Skilled at conducting simple sales and marketing

• Ability to work flexible hours

• Deep knowledge of digital/self-service banking

• Strong willingness to achieve and deliver in team settings

Support Scotiabank's mission to empower customers at the Maple branch with your expertise.
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