Customer Service Representative

Customer Experience Associate

Can you bring your charming self to work and make customer interactions delightful? Can you process financial transactions accurately and enjoy the sense of achievement by providing excellent customer experience? If so, take the next step to your future today and apply for the position of Customer Experience Associate.

• Process financial transactions such as deposits, withdrawals, and bill payments in accordance with standardized operating procedures, industry regulations, and TD’s Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
• Respond to and resolve customer concerns using standard procedures, escalating non‑standard activities as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on the status of routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunities exist to achieve operational excellence.

• High school diploma and/or 1+ year(s) of relevant experience; an undergraduate degree or equivalent is an asset.
• Solid administration, organizational, planning, and time‑management skills to work in a fast‑paced environment.
• Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and the internet.
• Go‑getter who exercises initiative, is accurate, detail‑oriented, and can handle several tasks and changing priorities.
• Dynamic communicator with established customer‑experience skills who can connect effectively both verbally and in writing with different people.

Our Total Rewards package includes a base salary, variable compensation, and several key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs, helping you and your family achieve financial, physical, and mental well‑being goals.