Assistant Branch Manager Trainee

Work Location

Woodbridge, Ontario, Canada

37.5

Personal & Commercial Banking

$69,700 - $98,400 CAD

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services while ensuring a positive customer experience.

An Assistant Branch Manager Trainee will inspire a team to build a positive customer and employee experience while ensuring effective delivery of complex credit and investment solutions.

• Lead teams in completing investment and unsecured credit compliance transactions and complex activities that affect the bank
• Coach advisory and frontline staff on resolving customer complaints effectively and consistently with customer problem resolution guidelines
• Resolve operational and high‑risk issues after determining the most appropriate course of action for resolution while ensuring the team works within regulatory requirements and policies
• Mentor a team on advice‑giving strategies and delivering effective customer experience
• Ensure the common areas and advisory spaces of the branch are inviting and approachable for customers
• Meet customer demands and compliance requirements by determining and maintaining accurate employee scheduling
• Contribute to the Legendary Experience in the branch by sharing information, skills, and subject‑matter expertise with the team members while coordinating team activities effectively
• Work closely with TD partners to help customers meet their financial needs in the best‑suited manner
• Improve processes and work efficiency of the team by providing ongoing feedback and guidance in line with established codes of conduct while ensuring their performance management activities are undertaken
• Help build a positive and diverse workforce by providing equal and fair opportunity, ensuring timely communication of issues and inspiring good working relationships across TD

• Undergraduate degree and/or over 4 years of relevant experience
• Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course
• Extensive knowledge of team, process, and risk management along with advanced understanding of the business
• Proficiency in productivity tools and software tools including MS Office and internet application
• Strong communication skills to liaise with customers, employees and cross‑functional teams
• A thorough and accurate decision maker who can exercise good judgement skills when working with confidential information
• A dynamic leader with demonstrated experience working in a fast‑paced work environment through strong communication, planning and time‑management skills
• Good communicator with go‑getter attitude

This opportunity includes a mobility clause that requires a candidate to be mobile within the assigned district. Upon completion of the training program, the candidate will be assigned to a compatible position, potentially involving a transfer and geographic relocation within the assigned region.

Our total rewards package includes a base salary, variable compensation, health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

French required