Assistant Branch Manager Trainee

Job Summary

Location:

Woodbridge, Ontario, Canada

Hours:

37.5
Line of Business:
Personal & Commercial Banking
Pay: $69,700 - $98,400 CAD

• Lead teams in completing investment and unsecured credit compliance transactions and complex activities that affect the bank
• Coach advisory and frontline staff on resolving customer complaints effectively and consistently with customer problem resolution guidelines
• Resolve operational and high‑risk issues after determining the most appropriate course of action for resolution while ensuring the team works within regulatory requirements and policies
• Mentor a team on advice‑giving strategies and delivering effective customer experience
• Ensure the common areas and advisory spaces of the branch are inviting and approachable for customers
• Meet customer demands and compliance requirements by determining and maintaining accurate employee scheduling
• Contribute to the Legendary Experience in the branch by sharing information, skills, and subject‑matter expertise with the team members while coordinating team activities effectively
• Work closely with TD partners to help customers meet their financial needs in the best‑suited manner
• Improve processes and work efficiency of the team by providing ongoing feedback and guidance in line with established codes of conduct while ensuring their performance management activities are undertaken
• Help build a positive and diverse workforce by providing equal and fair opportunity, ensuring timely communication of issues and inspiring good working relationships across TD

• Undergraduate degree and/or over 4 years of relevant experience
• Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course
• Extensive knowledge of team, process, and risk management along with advanced understanding of the business
• Proficiency in productivity tools and software tools including MS Office, and internet application
• Strong communication skills to liaise with customers, employee and cross‑functional teams
• A thorough and accurate decision maker who can exercise good judgement when working with confidential information
• A dynamic leader with demonstrated experience working in a fast‑paced work environment through strong communication, planning and time management skills
• Good communicator with go‑getter attitude

This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, the candidate will be assigned to a position compatible with training. The timing of this posting will be determined by the candidate’s progress in the training program and the company’s ability to avail an appropriate opportunity. The assignment may involve transfer and geographic relocation to another TD location within the assigned region.

The candidate is expected to be mobile to any location in the region as a condition of employment.

Sans Objet