Pre- Hotel Director of Operations

Pre-Opening Hotel Director of Operations
SALARIED Hilton Garden Inn Vaughan Toronto, Vaughan, ON, CA

Salary Range: $73,000.00 To $83,000.00 Annually

Your Opportunity to Be Part of Something Remarkable

What if your next career opportunity wasn’t just another job - but a chance to help build something from the very beginning?

Welcome to the opening team at Hilton Garden Inn Vaughan Toronto.

As we prepare to open the doors to our brand-new 272-room hotel, we’re looking for passionate, motivated individuals who want to be part of creating something special. This is an opportunity to join a dynamic team from day one, help establish a strong culture of service and excellence, and play a meaningful role in shaping the guest experience from the very start.

At Hilton Garden Inn Vaughan Toronto, every Team Member will have the opportunity to make an impact, grow alongside a new property, and contribute to building a high-performing hospitality team in Vaughan.

Be there from the beginning. Help shape what comes next. Build your future with us.

JOB OVERVIEW
Assist in managing the day to day operations of the hotel to maximize profitability and to ensure superior service and product quality are maintained.

DUTIES AND RESPONSIBILITES
FINANCIAL RETURNS

Assist General Manager in the development, implementation and monitoring of financial and operational plans for the hotel which support the overall objectives of the company. Provide regular direction and oversee hotel operations for all or some of the following areas:

Front office functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved.

Food and beverage departments to ensure standards of operation and quality are maintained and food and beverage profit and revenue goals are achieved.

Housekeeping and Maintenance functions to ensure compliance with quality and brand standards in all areas of the hotel as it relates to appearance, cleanliness, and levels of maintenance and repair; ensure preventative maintenance programs are in place to protect the physical assets of the hotel.

The security function to ensure a safe and secure environment for guests, employees, and hotel assets.

Catering functions to ensure that goals are established and achieved to meet the hotel’s overall financial objectives.

Maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration, etc. and compliance with policies and procedures and labour regulations.

Accounting and purchasing controls and procedures are implemented and maintained.

PEOPLE

Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert General Manager of potentially serious issues.

Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.

GUEST EXPERIENCE

Interact with outside contacts:

Guests – to ensure their total satisfaction

Vendors – to resolve any vendor performance issues, etc.

Regulatory agencies – regarding safety and compliance matters

Other contacts as needed (Professional organizations, community groups, local media)

HEALTH AND SAFETY

Be compliant with all local and provincial H&S requirements

Train team to ensure guest and team safety

RESPONSIBLE BUSINESS

Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures.

Foster positive owner relationships if applicable and assist in providing ongoing information and status reports.

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