Manager, Human Resources Operations and Systems

The Manager, Human Resources Operations and Systems is responsible for leading the strategy, administration, and optimization of core HR systems and operational processes. This role manages a team focused on HR technology, data management, reporting, and operational excellence. The manager ensures systems and workflows support compliance, accuracy, and efficiency, while enabling informed decision-making across the HR portfolio. Through continuous process improvement, system enhancements, and cross-functional collaboration, this role helps drive a high-performing, data-enabled HR function.

• Oversee all HR systems, ensuring functionality, integration, and alignment with organizational needs and HR strategies.
• Identify and support implementation of system enhancements and upgrades to improve user experience, data reporting, and overall performance.
• Develop and deliver training resources and support for HR team members and leaders on HR system tools, including self-service functionality.
• Act as a primary liaison with vendors and IT partners for system configuration, troubleshooting, and development.

• Ensure the accuracy and integrity of HR data through regular audits, validation protocols, and standardized data entry processes.
• Provide oversight on system access, role permissions, and user profiles in alignment with privacy legislation and organizational policy.
• Oversee the maintenance and archiving of employee files and HR records in compliance with legal and internal records management requirements.

• Lead the review and redesign of HR operational processes to enhance efficiency, consistency, and user satisfaction.
• Identify manual processes suitable for automation and implement workflow tools to streamline HR service delivery.
• Coordinate change management activities associated with system or process changes, including stakeholder engagement, training, and communications.

• Develop and support maintenance of HR dashboards and workforce reports that provide visibility into key HR metrics such as headcount, turnover, hiring, and employee demographics.
• Produce standard and ad hoc reports and analyses to support compliance, strategic planning, and operational decision-making.
• Ensure data is accessible, reliable, and translated into actionable insights for HR leadership and business partners.

• Collaborate with HR leaders across Talent, Total Rewards, SHRCs, and other areas to ensure systems and processes support broader HR and organizational goals.
• Lead or contribute to cross-functional HR initiatives, serving as an operational and systems subject matter expert.
• Champion continuous improvement by gathering feedback, identifying pain points, and delivering solutions that enhance overall HR effectiveness.
• Manage HR systems and operations projects from planning through execution, including timelines, resource allocation, and stakeholder coordination.

• Lead, coach, and develop a team, providing clear direction, fostering a collaborative team environment, and supporting professional development and performance growth.
• Oversee day-to-day team operations, setting priorities, allocating responsibilities, and ensuring alignment with departmental and organizational goals.
• Support team members in delivering high-quality, timely service and support across all areas of responsibility. Identify opportunities to streamline processes and improve efficiency, consistency, and employee experience.
• Act as a mentor and subject matter expert, offering guidance, training, and support to build internal capability and succession within the team.

• Bachelor’s degree in Human Resources, or a related field is required.
• Minimum 5–7 years of progressive experience in HR operations, HRIS management, or HR service delivery
• Minimum of 3 years in a leadership or management role.

• Strong technical proficiency in HR systems (e.g., iCIMS, HRIS platforms, payroll systems, reporting tools), with demonstrated success in implementation, configuration, and user…