Sales Manager

We are seeking an experienced Sales Manager to lead and develop a team of Account Managers. This position is focused on people leadership, coaching, and consistent execution of sales processes rather than individual selling or business development.

The Sales Manager will work closely with team members in both office and customer settings, observing interactions, reinforcing structured sales practices, and providing real-time coaching and feedback. The primary objective is to strengthen team performance, improve customer engagement, and ensure consistent application of the organization’s sales approach.

This role requires a hands‑on leader who can support, mentor, and hold team members accountable while maintaining strong relationships with both customers and internal stakeholders.

• Lead and support a team of approximately 4–8 Account Managers
• Provide ongoing coaching, mentoring, and performance feedback
• Conduct regular field visits and accompany team members on customer meetings
• Observe interactions and provide clear, constructive guidance
• Create sales plans, execute out processes and optimize for greatest return on effort.
• Participate in customer meetings as needed to support the team
• Assist in resolving customer concerns and challenging situations
• Provide pre‑meeting preparation and post‑meeting coaching
• Communicate customer feedback and field observations to internal stakeholders
• Collaborate with cross‑functional teams to improve overall customer experience

• Act as a liaison between the field team and internal departments
• Share recurring themes, opportunities, and operational challenges with leadership
• Support alignment between sales activities and organizational objectives
• Maintain clear, consistent communication with both team members and leadership

• Post‑secondary education in Business, Commerce, Marketing, or a related field preferred
• 5-8 years experience managing sales or account management teams
• Demonstrated ability to coach, mentor, and develop team members
• Strong communication, interpersonal, and conflict‑resolution skills
  
  Comfortable providing direct and constructive feedback
• Ability to observe customer interactions and offer practical coaching
• Proficient with CRM systems and standard business software
• Valid driver’s license and willingness to travel locally

The ideal candidate is a collaborative and structured leader who enjoys developing others and improving team performance. They are observant, communicative, and comfortable addressing performance gaps. They value process discipline, consistency, and accountability, and understand that sustained sales success is achieved through coaching and team development.

We may use artificial intelligence tools to assist in screening and assessing applications for this role. All hiring decisions are made by our Talent Acquisition team.

We are committed to fostering an inclusive and equitable workplace, free of bias and discrimination, where everyone feels valued, respected, and supported. We are committed to working with and providing reasonable accommodation to applicants with disabilities where feasible. We thank all applicants for their interest; only those selected for an interview will be contacted.