Senior Change Management Consultant

Job : 39430

Job Category: Human Resources

Division & Section: Transportation Services, Business Performance

Work Location: 64 Murray Road

Job Type & Duration: Full-time, Temporary Vacancy, 24 months

Salary: $-$

Shift Information: Monday to Friday, 35 hours per week

Affiliation: Non-Union

Number of Positions Open: 1

Posting Period: 13-NOV-2023 to 11-DEC-2023

Transportation Services is looking for an experienced, knowledgeable and innovating Senior Change Management Consultant for the successful implementation of Enterprise Work Management Solution (EWMS) program.

Reporting to the Transportation Services EWMS Business Lead, you will manage and organize consulting services to Transportation Services key stakeholders in the practice areas of organizational change management, organization design and restructuring; program and service improvement, and organization development.

Transportation Services plans, constructs and manages the transportation infrastructure within the public right-of-way, including the public realm, roads, sidewalks and traffic signals. EWMS is a transformational program to replace legacy work management systems with the objective of modernizing service delivery.

Major Responsibilities:

• Leverage organizational change management methodologies, techniques and expertise to lead the change and communication activities EWMS project.
• Provide guidance on Change Management best practices, while working collaboratively with the EWMS Program Management team, Divisional Management team, Domain SME, Project Managers, Business Lead, Business Analysts and other key stakeholders.
• Prepare and present a division communication plan, strategies for rolling out organizational change, train staff and presentations.
• Lead stakeholder management, including identifying stakeholders, conducting stakeholder impact assessment, assessing change readiness and outlining actions to support new behaviors as required.
• Lead the design and delivery of training programs including documenting business training needs.
• Develop a targeted organizational change management plan that supports and ensures stakeholder engagement, leadership alignment, communication and training plans based on stakeholder assessment for the adoption, and realization of the program benefits.
• Develop materials for socializing organizational change with Senior Divisional Management and executive leadership.
• Communicate to a variety of stakeholders in a manner that addresses their needs and facilitates the acceptance of the proposed organizational change.
• Provide input to the creation, or modification, of project artifacts such as project charter, schedule, risk/issue logs, cost management plan and project communication plans
• Provide input to the implementation planning of the EWMS.
• Consolidate all findings, and recommendations, with respect to communication and feedback for the Business Lead.
• Provide required artifacts in an organized and timely manner for review by the Business Lead.
• Bring analysis and conclusions forward to the client/stakeholders, chair meetings and promote systematic discussion.
• Support the Business Lead in assessing and devising solutions from a pragmatic and objective perspective.
• Work in support of project steering committees and attend interdivisional organizational change management working groups.
• Assume a lead change management role during the transition phase of projects.
• Contribute to the development and implementation of strategic organization design at the divisional levels.
• Assist in the assessment and analysis of corporate organization effectiveness issues, conducts relevant studies and prepares confidential reports with respect to program and service delivery changes; management policies, systems, processes and practices; restructuring; and organization change.
• Lead and/or support the program and divisional project teams in the identification of a range of options for operations, policies, information systems and management practices; assessment of the implications and viability of each option; and recommend changes to support management priorities and functions.
• Promote organization learning and takes steps to orchestrate change through the program and divisional projects.
• Foster and maintain cooperative working relationships within, and external to, the organization; establish and maintain contact with professionals in related fields to ensure skills, knowledge and practice are current.

Key Qualifications:

Your application for the role of Senior Change Management Consultant should describe your qualifications as they relate to:

• University degree in Business Administration/Communication, Public Administration or in a field related to change management.
• Extensive experience working in public sector (preferably in municipal transportation services) as a leader of change and transition.
• Extensive experience in practical and methodological application of organizational change management principles and processes with a demonstrated track record of completion of…