Service Manager at Joe Johnson Equipment

Position: Service Manager Role at Joe Johnson Equipment
Drive service operations as a Service Manager at Joe Johnson Equipment in Vaughan, Ontario. This key management role centers on improving service quality while ensuring strong team performance and customer relations.

As the Service Manager, you will oversee the daily service operations for heavy equipment. Key responsibilities include coaching service technicians, monitoring KPIs, and collaborating with sales and rentals to optimize customer experience. You will also manage work orders and ensure quotes and invoices are accurate, thus supporting retention and growth initiatives.

Key Responsibilities:

• Lead daily service operations focusing on customer satisfaction

• Coach technicians and support team development

• Monitor performance metrics and improve operational processes

• Review quotes and work orders for precision

• Conduct regular team performance meetings

Requirements:

• 3+ years’ experience in heavy equipment service management

• Strong technical and mechanical knowledge

• Excellent communication and customer service capabilities

• Organized with attention to detail

• Valid driver's license

Achieve service excellence and team leadership at Joe Johnson Equipment in Vaughan.
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