Power Generation Division Manager Job Vaughan area,Ontario Canada,Management

Power Generation Division Manager

The Power Generation Division Manager is responsible for leading and growing a new generator and backup power division within Modern Niagara’s Fuels division. This role oversees service operations, maintenance programs, emergency response coordination, customer relationships, technician leadership, and operational performance across the division.

The successful candidate will play a key role in building the division from the ground up, establishing scalable processes, supporting business development, and ensuring high-quality service delivery across maintenance, service projects, and time and material work. This position is ideal for a hands-on leader with strong technical knowledge of diesel and natural gas generators, field service operations, team leadership, and customer service excellence.

Why This Role Matters to Modern Niagara

This role is critical to expanding Modern Niagara’s service capabilities and strengthening long-term recurring service relationships within the power generation and backup power market. The Power Generation Division Manager directly contributes to operational growth, client retention, safety performance, and service excellence.

Their leadership will help establish a strong operational foundation for the division while supporting Modern Niagara’s broader commitment to quality, reliability, safety, and customer satisfaction.

Key Impact / Purpose

Lead the growth, operational performance, and service delivery of Modern Niagara’s Power Generation division.

Drive client satisfaction, recurring maintenance growth, and operational excellence across service, maintenance, and emergency response work.

Build and develop high-performing teams, scalable service operations, and a strong safety-focused culture aligned with Modern Niagara’s values.

Duties and Responsibilities:

Division & Operational Leadership

Lead and grow the Power Generation division within the Fuels division, including service operations, technician management, maintenance programs, and customer development.

Manage and coordinate all maintenance, service project, and time and material work.

Responsible for the Time and Material, Service Project, and Maintenance profit and loss performance for Building Services operations.

Participate in Senior Leadership Team meetings and long-term planning initiatives to support growth and vision development.

Monitor operational performance and make adjustments as necessary to ensure successful completion of maintenance, service projects, and time and material work.

Ensure service work is completed to the highest quality and industry standards.

Client & Business Development

Maintain client retention and satisfaction targets exceeding 95%.

Work closely with the Account Management team on new and ongoing pursuits.

Assist in growing the maintenance customer base through service programs, protocols, inspections, and preventative maintenance offerings.

Manage customer concerns and ensure client expectations are consistently exceeded.

Represent the organization as a principal customer contact and attend client and service meetings as required.

Team Leadership & Workforce Management

Lead scheduling, coordination, and utilization of technicians and field staff.

Support hiring, onboarding, retention, and development of technical and support staff.

Foster a culture of accountability, teamwork, learning, and continuous improvement.

Coach and mentor team members to support employee growth and high performance.

Ensure all employees have performance development plans (PDPs) and support career development planning.

Drive technician retention and workforce engagement initiatives.

Safety & Quality

Maintain safety standards in all aspects of the service business.

Promote a culture where safety is embedded in all activities and responsibilities are shared across the team.

Support efforts to maintain or improve overall safety performance metrics, including TRIF results.

Ensure compliance with company policies, procedures, industry standards, and operational best practices.

Financial & Administrative Management

Prepare and maintain monthly work in progress (WIP) reporting for time and material…