Inside Sales & Client Success Coordinator

Overview

About Make Space & Coast Containers
Make Space is a Canadian-owned storage and logistics company operating multiple brands nationwide, including Coast Containers. Coast Containers specializes in shipping container rentals and sales for residential, commercial, and industrial customers across Canada. We focus on fast execution, flexible solutions, and building long-term customer relationships that drive repeat and referral revenue.

We are seeking a result driven Inside Sales & Client Success Coordinator to join the Coast Containers team. This is not a passive support role; it is a dynamic sales position where you will own the customer journey from inquiry to close. You will be responsible for converting leads, maximizing revenue through upselling, and managing a pipeline of residential and commercial clients.

If you are a "hunter" who thrives on closing deals, exceeding targets, and driving business growth in a fast-paced environment, this is your opportunity.

• Sales & Revenue Ownership
• Maintain a high intensity focus on converting inbound inquiries (phone, email, chat) into closed sales.
• Qualify prospects, uncover needs, and recommend appropriate container rental or purchase solutions.
• Respond to leads instantly, track all opportunities, and ruthlessly follow up to maximize conversion rates.
• Proactively follow up on open quotes and inactive leads to maximize conversion.
• Maintain an accurate, well-managed sales pipeline in Zoho CRM.
• Analyze customer needs to provide accurate quotes and upsell value-added services (moving supplies, premium container options, transport upgrades).
• Proactively identify and pursue new commercial and residential sales opportunities to expand the client base.

Performance in this role will be measured against defined sales KPIs, including:

• Conversion rate
• Close velocity
• Revenue targets

These metrics will guide daily priorities and ongoing performance discussions.

• Act as the primary point of contact for customers after the sale.
• Ensure smooth coordination with logistics while retaining ownership of the customer relationship.
• Address issues with a retention-focused, revenue-protective mindset.
• Build repeat and referral business through consistent follow-up and relationship management.

• Coordinate dispatch and logistics to schedule deliveries, pickups, and relocations.
• Communicate timelines, service details, and expectations clearly to customers.
• Support operational execution to ensure sales commitments are delivered as promised.

• Prepare contracts, rental agreements, and invoices accurately and efficiently.
• Maintain clean CRM records and ensure data integrity across systems.
• Assist with payment follow-up on accounts tied to closed sales.

• Share customer feedback and market insights with management to improve offerings and pricing.
• Support marketing initiatives by rapidly following up on campaign-generated leads.
• Identify trends and opportunities to drive additional rental and sales volume.

• 3+ years of experience in inside sales, account growth management, or revenue-focused roles.
• Demonstrated ability to manage multiple opportunities and close deals consistently.
• Experience in rentals, storage, logistics, transportation, or container sales is an asset.
• Clear, persuasive verbal and written communication skills. You can articulate value propositions effectively.
• CRM experience required (Zoho preferred).
• Highly organized with disciplined follow-up habits.
• Comfortable working in a performance- and KPI-driven environment.
• Ability to balance sales execution with operational coordination.
• Dispatch or scheduling system experience is an asset.
• Fluent in English.

• Schedule:
  
  Tuesday to Saturday, 12:30 pm – 9:00 pm
• Training:
  Monday to Friday, 7:30 am – 4:00 pm
• Location:
  
  In-office, Woodbridge, ON
• Employment Type:
  
  Full-Time
• Compensation: $60,000 – $70,000 annually

We are an equal opportunity employer and are committed to inclusive hiring practices. Employment decisions are based on qualifications, skills, and business needs.

We may use AI-enabled tools to support parts of our recruitment process. These tools assist our team and do not replace human decision-making.