Senior Technical Inside Sales & Sales Operations; Architectural Lighting

Vyvyd Lighting, based in Toronto, is an architectural lighting manufacturer that collaborates with designers and project teams in the retail, hospitality, and commercial sectors. Specializing in integrated lighting systems, the company focuses on creating solutions that prioritize controlled light, long-term performance, and design integrity without added complexity.

Positioned at the intersection of concept and execution, Vyvyd Lighting aids clients in navigating budgets, timelines, and technical constraints while preserving spatial atmosphere and experience. By working closely with interior designers, and lighting sales representative, Vyvyd Lighting ensures every lighting solution is intentional, precise, and built to endure.

This is a senior, office-based role focused on supporting existing accounts and active projects.

This is not an outbound / cold-calling role and not a site-based PM role.

You will be a key point of contact for day-to-day coordination with customers and external sales reps, owning quotations, follow-ups, order processing, lead times, documentation, and routine technical support—ensuring projects move smoothly from inquiry to PO and delivery.

• Manage inbound inquiries from customers and external sales reps (pricing, lead times, project status)
• Review drawings, schedules, and project documents to confirm scope and product fit
• Prepare, revise, and issue accurate project quotations
• Proactively follow up on open quotes and keep next steps moving
• Process orders and coordinate lead times, shipping updates, and delivery timelines
• Maintain CRM accuracy and pipeline visibility
• Participate in weekly check-ins and prepare a short weekly pipeline/action report

• Provide product guidance on specs: CCT, CRI, beam angles, dimming compatibility, drivers, and installation requirements
• Support substitution packages and technical documentation (cut sheets, basic submittals)
• Identify appropriate alternates when needed (lead-time solutions, compatibility) while protecting margin and design intent
• Escalate complex technical/commercial issues internally when required

• 2+ years of experience in the architectural lighting industry (manufacturer, lighting rep agency, or lighting distributor)
• Experience with project-based quoting and lighting schedules/drawings
• Strong follow-through and ability to manage multiple active projects