Aftermarket Sales Representative

Career Area:

Sales

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world‑class expertise and a proven ability to adapt to changing demands.

We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

Join Caterpillar’s fastest‑growing division as an Aftermarket Sales Representative
, where you’ll play a key role in driving dealer success and customer satisfaction. In this customer‑facing role, you’ll build strong relationships with dealers, guide sales strategies, and support the rollout of innovative products and services. Your expertise will help enhance dealer capabilities, identify growth opportunities, and deliver exceptional value to our customers.

• Be responsible for the following dealer territories:
  Toromont, Finning, Mac Allister
• Work dealers to identify, prioritize, and execute actions to achieve our yearly aftermarket growth targets.
• Regularly meet with customers on aftermarket needs and discuss Cat repair options, aftermarket solutions, and services
• Work with internal sales support teams to identify and drive regional actions to support services growth.
• Grow Customer Value Agreements (CVA) coverage and revenue with EP customers through CVA frameworks and Integrated Customer offerings.
• Increase dealer sales of parts and services through eCommerce to reach long‑tail customers
• Create and execute key account plans for large accounts
• Increase customer and dealer engagement with digital services and solutions to increase customer value.
• Provide feedback to internal development teams on aftermarket needs to support customers and provide additional services growth.

• Four‑year degree or equivalent experience

• Communicates the importance of customer needs/expectations and commits to resolving them.
• Researches and verifies customer needs and expectations.
• Solicits customer satisfaction feedback and acts on improvement opportunities.
• Helps link organizational objectives to customer needs and expectations.
• Meets regularly with customers to understand their wants, needs and expectations.

• Delivers helpful feedback that focuses on behaviors without offending the recipient.
• Listens to feedback without defensiveness and uses it for own communication effectiveness.
• Makes oral presentations and writes reports needed for own work.
• Avoids technical jargon when inappropriate.
• Looks for and considers non‑verbal cues from individuals and groups.

• Works to achieve win‑win in negotiations, rather than taking a win‑lose approach.
• Focuses on issues rather than personalities.
• Uses active listening and probing techniques to surface problems, issues, and interests.
• Demonstrates a willingness to examine own position.
• Presents own position and listens attentively to position of others.

• Provides prompt and effective responses to client requests and interactions.
• Monitors client satisfaction levels on a regular basis.
• Alerts own team to problems in client satisfaction.
• Differentiates the roles and responsibilities in a business relationship.
• W…