Account Manager

For over 140 years, Grand & Toy has helped Canadian businesses adapt, grow, and thrive. We’re a passionate, diverse team focused on innovation, customer impact, and creating real growth opportunities for our people.

We’re hiring an Inside Account Manager to work directly with a Senior Sales Leader supporting high-value enterprise customers. This role is ideal for someone who is extremely organized, resilient under pressure, and naturally curious. You’ll be the go-to partner on our key accounts, driving action, elevating the customer experience, and helping unlock new revenue.

• Partner with a Senior Sales Leader to support and grow a portfolio of enterprise accounts
• Own the details: follow‑ups, documentation, CRM updates, meeting prep, reporting, and action tracking will be core responsibilities of this role
• Support customer relationships by responding to inquiries, coordinating solutions, and ensuring an exceptional customer experience
• Help identify growth opportunities within existing accounts by asking smart questions and leveraging data/insights
• Prepare and support sales proposals, quotes, presentations, and executive‑level meetings
• Manage multiple priorities in a fast‑paced environment, staying organized, calm, and solution‑focused

• Highly organized & detail‑oriented – nothing falls through the cracks
• Resilient & adaptable – you stay composed with shifting priorities, tight timelines, and high expectations, handling pressure and feedback with maturity
• Curious & analytical – you have a need to understand how customers’ businesses work and how we can add value
• Strong time management – you can juggle multiple accounts and tasks effectively and with ease
• Comfortable with enterprise customers and engaging with senior stakeholders and C‑suite executives
• Collaborative & professional communicator – with internal teams and with customers respectively
• Responsive & accountable – you have integrity and people can rely on you to follow through on your word

• Post‑secondary education, preferably in Sales, Marketing, Business, or related fields
• 2+ years’ experience in inside sales, field sales, account management, customer success, or business development in a B2B environment
• Understanding of basic corporate financials (balance sheets, income statements, cash flow, ROI)
• Strong research skills using online/external tools
• Excellent interpersonal, communication, and presentation skills (in person and virtual)
• Comfortable using MS Office, Teams, and CRM tools (Microsoft Dynamics or equivalent)
• Confident engaging with C‑level executives
• Bilingual in English and French is an asset

Grand & Toy offers competitive wages and benefits packages based on education and experience. We proudly provide comprehensive training for all new associates, along with incentives such as our associate/corporate discounts and rewards programs for management positions.

• You will earn a competitive base salary starting at $58,000 – $63,000
• You can benefit from a commission structure with real potential to earn more
• You can enjoy a full benefits package and pension plan
• You can grow within a proudly Canadian company that values its employees and promotes from within

Join Grand & Toy and take your career to the next level with a company that values your professional development, rewards your achievements, and supports you every step of the way.

We celebrate employment equity and diversity. We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.