Part-Time Sales Associate

is looking for a Part time customer‑obsessed associate for our Vaughan Location. You will be accountable for making sales goals and driving the customer experience in our retail locations. You must deliver world‑class customer service from the time the customer walks through our doors. You must embrace and understand the omnichannel experience that is available to our customers.

• Be the frontline for our customers, providing them with a solution to meet their sleeping needs.
• Offer value‑added solutions, promote customer loyalty and provide exceptional customer service.
• Acquire and maintain an industry‑leading level of knowledge on our products and services.
• Maintain awareness of competitor products and key comparative details.
• Understand our systems and update customer records and internal documents daily.
• Resolve product or service problems by clarifying customers’ concerns, determining root causes, selecting and explaining the best solution, and following up to ensure resolution and knowing when to ask for help.
• Obsess over our customers’ experience and deliver best‑in‑class service.
• Identify issues that need to be escalated to higher levels of support.
• Meet or exceed target KPIs as laid out for individuals and teams.
• Other duties as reasonably assigned.

• A passion for providing exceptional customer service.
• 3 years of sales experience; proven ability to listen to a customer’s needs, wants and desires, then provide a solution to meet those needs (they close the sale).
• Understands what it means to sell the whole project.
• Can correspond in multiple tones to cater for different audiences in various situations.
• Can work independently and as part of a team.
• Strong multitasking skills, highly organized, follow‑up skills.
• Professional and positive attitude.

Hours of operation:
Monday to Friday 9:00 am – 8:00 pm, Saturday 9:00 am – 8 pm and Sunday 10:00 am – 6:00 pm local time (may vary by location).
Hourly position:
Approximately 20 hours a week, including weekdays, weekends and holidays.