Senior Client Operations Advisor​/Special Operations

The Seat

You are not here to check in, chase updates, or run sessions by script.

You are here to walk into the most complex, high‑stakes client situations in the business — diagnose what is actually broken, reset the relationship, and drive outcomes that protect both the client and the company.

This is a Special Operations seat. That means you get the cases no one else can close, the clients closest to the edge, and the expectation that you figure it out — fast, professionally, and without needing to be managed through it.

In the early weeks you will be close to the ground — understanding the client base, reading the risk signals, and getting a clear picture of what is working and what is not. That proximity is the input. The outcomes you drive from it are the job.

You report into senior leadership. You own your cases. You own the results.

AI Acquisition is a multi‑8‑figure business helping founders and operators scale with AI. 3,000+ clients. 200+ mastermind participants. A sales and delivery engine built for speed and scale.

Growth is happening faster than most companies ever see. This seat exists because the client base is scaling, the complexity per account is rising, and we need someone senior enough to operate at the intersection of retention, strategy, and commercial recovery — without hand‑holding.

• Take full ownership of complex, escalated, or high‑risk client accounts — from first signal through to resolution — applying structured thinking at every stage
• Diagnose the root cause behind every at‑risk engagement: is it strategy, execution, expectation misalignment, or delivery failure — and build the right intervention accordingly
• Lead high‑stakes conversations at founder and C‑suite level — resetting expectations, rebuilding trust, and redirecting momentum toward outcomes
• Maintain meticulous case records that support accountability, continuity, and pattern recognition across the portfolio

• Monitor engagement health signals across your assigned accounts and intervene before situations deteriorate into formal escalations
• Develop targeted recovery plans that address root causes — not surface‑level complaints — and execute them at pace
• Identify and close expansion opportunities inside at‑risk accounts where trust has been rebuilt and appetite exists
• Track and report weekly on case outcomes, revenue protected, churn signals, and patterns requiring broader operational attention

• Lead live advisory sessions with founders — providing direct, implementation‑focused guidance across offer, outbound, pipeline, and execution where relevant
• Advise on go‑to‑market strategy, offer positioning, and 90‑day execution priorities when clients need more than just relationship management
• Challenge assumptions, reframe thinking, and reset timelines with the kind of directness that only comes from someone who has seen these situations before
• Act as a signal amplifier between clients and internal delivery teams — translating client reality into structured, actionable feedback

• Contribute to the development of escalation frameworks, retention playbooks, and client risk systems that work beyond your individual caseload
• Identify patterns across accounts that point to broader delivery or operational gaps requiring intervention at leadership level
• Propose and implement process improvements that reduce escalation volume, resolution time, and repeat risk over time

• 5+ years in client success, account management, consulting, or a senior operational role within a high‑growth, agency, or tech‑enabled environment
• Proven track record managing complex, escalated, or high‑risk client accounts with demonstrable recovery and retention outcomes
• Prior experience operating at or advising founder/C‑suite level — not just executing, but influencing decisions under pressure
• Background in at least one of: growth strategy, sales systems, offer development, delivery operations, or scaling advisory
• Direct exposure to cold outbound, go‑to‑market execution, or B2B sales…