Key Account Executive

Join Our Team at ITN Food Corporation as a Key Account Executive - CPG/FMCG

ITN Food Corporation is seeking a results-driven Key Account Executive - CPG/FMCG to support the growth of assigned retail, grocery, wholesale, and ecommerce accounts under the direction of the Director of Sales.

This role is suited for a hands-on commercial professional with CPG/FMCG account support or account management experience, including retail customer coordination, product listings, pricing support, promotional execution, sales analysis, marketplace updates, and ecommerce platform coordination.

The role requires practical exposure to both physical retail channels and ecommerce platforms such as Amazon Seller Central, Walmart Marketplace, Retail Link, GS1, or similar systems. This is not a digital marketing-only, customer service, or ecommerce listing-only role.

Candidates must be located in Canada, legally authorized to work in Canada, have a valid driver’s licence with access to a reliable vehicle, and possess relevant CPG/FMCG key account, retail account, or ecommerce account experience.

For over 30 years, ITN Food Corporation has been at the forefront of creating exceptional spice blends, chutneys, and condiments that capture the authentic essence of South Asian cuisine.

Our commitment to quality and innovation has made us a trusted partner in the food industry, with products serving the South Asian community across North America. We also import premium brands from India and Pakistan, expanding our product portfolio and reaching new markets.

At ITN, we foster a collaborative and practical work environment where employees can contribute directly to growth, customer relationships, and commercial execution.

Reporting to the Director of Sales
, the Key Account Executive will support assigned retail, grocery, wholesale, and ecommerce accounts by coordinating account activities, tracking sales performance, supporting product listings and promotions, and helping execute commercial growth plans.

The successful candidate will work across both physical and digital channels, supporting key customer relationships, ecommerce marketplace activity, account reporting, trade execution, and internal coordination with Sales, Marketing, Finance, Supply Chain, QA, and Operations.

• Support assigned retail, grocery, wholesale, multicultural, and regional customer accounts.
• Assist in managing customer relationships, account updates, sales follow-ups, and commercial execution.
• Support product listings, pricing updates, promotional planning, new item setup, account presentations, and customer documentation.
• Track sales performance, account activity, product movement, and customer requirements.
• Support account plans, trade offers, customer programs, and retail growth initiatives.
• Coordinate with internal teams to help resolve customer issues, pricing discrepancies, deductions, claims, inventory concerns, and service-level matters.
• Conduct customer visits, market checks, and field follow-ups as required.

• Support ecommerce marketplace activities, including Amazon Seller Central, Walmart Marketplace, and other online platforms where applicable.
• Coordinate online product listings, item setup, product descriptions, images, content accuracy, pricing, promotions, and availability.
• Monitor ecommerce sales performance, marketplace activity, customer issues, inventory status, and promotional effectiveness.
• Work with internal teams to support online order flow, product visibility, content updates, and marketplace compliance requirements.
• Use marketplace data and reporting tools to identify sales opportunities, listing gaps, pricing issues, and account improvement areas.
• Prepare sales reports, account summaries, promotional analysis, and customer performance updates.
• Analyze sales trends, customer performance, margin impact, deductions, inventory movement, and account-level opportunities.
• Work with Finance on customer claims, deductions, receivables, pricing issues, and account follow-up.
• Coordinate with Supply Chain and Operations on inventory availability, replenishment,…