Customer Account Sales Manager

Title

Customer Account Sales Manager

$80,000 - $90,000 base + Commission (OTE ~$130,000)

Thornhill, ON (Hybrid)

Permanent, full-time

Director of Revenue Performance & Enablement

At Wellness Living, we empower health and wellness business owners to turn their passion into thriving businesses. Our mission-critical software supports thousands of entrepreneurs and millions of clients worldwide on their wellness journeys. We’re a customer-first company that values excellence, accountability, and adaptability, and we’re looking for people who thrive in a fast-paced environment and want to make a meaningful impact in the wellness industry.

Our culture is guided by four core values that shape how we work and grow together:

• Customer First – We approach every challenge with a deep commitment to our customers’ success and happiness.
• Excellence – We hold ourselves to a high standard and strive for exceptional execution in everything we do.
• Accountability – We take ownership of our decisions, actions, and results.
• Adaptability – We embrace change, stay flexible, and continuously evolve in a dynamic world.

If these values resonate with you and you meet the qualifications for this role, we’d love to hear from you!

You are a results-driven sales leader with experience leading customer growth teams, coaching high-performing team members, strengthening customer relationships, and driving measurable growth. You understand how to balance sales, retention, product adoption, and customer satisfaction in a fast-paced SaaS environment.

You are data-driven, collaborative, and comfortable using performance insights to improve team results, reduce churn, and identify opportunities for account growth. Most importantly, you lead by example, hold your team accountable, and take pride in helping both customers and team members succeed.

• Lead the Customer Growth team to meet or exceed sales, retention, adoption, and customer growth targets.
• Build and maintain strong relationships with existing Wellness Living customers, with a focus on increasing product utilization, service adoption, and long-term account value.
• Coach, mentor, train, and develop team members through regular feedback, performance reviews, and clear accountability.
• Monitor team activity, pipeline, KPIs, and performance trends to identify risks, opportunities, and areas for improvement.
• Develop and implement sales, retention, and customer growth processes that improve team efficiency and customer outcomes.
• Create and maintain reporting that provides clear visibility into outbound activity, retention performance, adoption trends, and team results.
• Establish standards for service levels, call handling, customer engagement, and performance monitoring.
• Capture and analyze customer insights to identify churn risks, expansion opportunities, and ways to improve the overall customer experience.
• Partner closely with Sales leadership, Onboarding, and other cross-functional teams to improve communication, reduce churn, and identify opportunities for customer growth.
• Facilitate regular team meetings to review goals, progress, priorities, challenges, and action plans.
• Foster a positive, accountable, and high-performance team culture that supports employee engagement, customer success, and business growth.

• 3+ years of sales leadership experience, preferably in a SaaS, account management, customer growth, or recurring-revenue environment.
• Proven track record of meeting or exceeding sales, retention, adoption, expansion, or customer growth targets.
• Experience leading, coaching, and developing sales or account management teams through clear goals, regular feedback, and performance accountability.
• Strong understanding of customer lifecycle management, including product adoption, churn prevention, retention, and account growth.
• Ability to build strong customer relationships and identify opportunities to increase utilization, satisfaction, and long-term value.
• Strong analytical skills, with experience using KPIs, reporting, and performance data to identify trends and drive improvement.
• Experience improving sales,…