Account Manager - Order Desk

Join our Order Desk Team as an Account Manager at Stage Windows & Doors!

Stage Windows & Doors is a leading manufacturer of custom window and door solutions tailored to meet our clients’ unique needs. Located in Vaughan, our state-of-the-art facility serves both the residential replacement and custom home markets. We are committed to delivering exceptional value through quality craftsmanship, on-time delivery, and outstanding customer service. At Stage, we believe in creating a workplace rooted in safety, respect, collaboration, and continuous growth—with a little fun along the way!

We are seeking a highly motivated, customer-focused Account Manager to join our Order Desk Department. Reporting to the Senior Order Desk Manager, this is a full-time, on-site position based at our Vaughan facility.

The Account Manager is responsible for managing an assigned portfolio of dealer, builder, contractor, and distributor accounts while building long-term customer relationships and driving sales growth. Acting as the primary point of contact for assigned customers, this role will manage projects from quotation through delivery, ensuring a seamless customer experience while collaborating closely with Sales, Marketing, AutoCAD Technicians, Estimating, Production, Scheduling, Customer Service, Service, Shipping, and Finance.

The successful candidate will be passionate about customer service, thrive in a fast-paced manufacturing environment, and possess strong communication, organizational, and relationship-building skills.

This position offers a competitive base salary plus commission, rewarding account growth, customer retention, and overall sales performance.

• Develop and maintain a thorough understanding of Stage Windows & Doors products and services, including windows, patio doors, entry doors, accessories, hardware, glass options, installation applications, and product performance characteristics.
• Build a strong knowledge foundation of Stage's operations, manufacturing processes, typical installations, accessories, and product performance characteristics.
• Serve as a knowledgeable resource for customers by providing product recommendations, technical information, literature, samples, and support materials.

• Develop and maintain strong, long-term relationships with assigned customers by providing exceptional customer service and timely support.
• Understand customer needs and recommend products and solutions that best meet project requirements.
• Build customer loyalty by delivering an outstanding customer experience throughout every interaction.

• Manage an assigned portfolio of dealer, builder, contractor, and distributor accounts, building strong customer relationships through regular communication and exceptional service. Provide account updates, sales activities, and business opportunities to the Senior Order Desk Manager.
• Establishing schedules for client meetings to establish and foster relationships.
• Grow existing customer accounts while identifying and developing new business opportunities.
• Achieve individual sales and account growth objectives.
• Prepare accurate quotations while ensuring customer specifications, pricing, and project requirements are properly reviewed.
• Follow up on quotations to convert opportunities into confirmed orders.
• Promote the full Stage product portfolio and identify upselling and cross-selling opportunities.
• Participate in customer meetings, trade shows, and networking events as required.
• Support profitability objectives by ensuring quotations, pricing, and project requirements are accurately reviewed. Work collaboratively with Finance and other departments to address pricing inquiries, customer requirements, and account-related opportunities.

• Staying informed of market trends, competitor activities, and customer preferences to identify growth opportunities and adjust sales, marketing, and management strategies accordingly.

• Manage customer projects from quotation through production and final delivery.
• Review orders to ensure accuracy, completeness, pricing, specifications, and production requirements.
• Monitor project timelines and communicate updates proactively to customers.
• Coordinate with Estimating, Production, Scheduling, Shipping, Customer Service, and Finance to ensure projects remain on schedule.
• Resolve order discrepancies, scheduling concerns, delivery…