Inside Sales Representative

Are you a highly driven, results-oriented Inside Sales Representative seeking an exciting full-time opportunity to advance your career with an industry-leading technical manufacturer? We are actively seeking an experienced, proactive Inside Sales Representative to join a growing, dynamic team in Concord, ON. As an Inside Sales Representative, you will play a central, high-impact role within the customer care specialization, acting as the key internal contact for agency partners, interior designers, commercial contractors, and regional accounts across Canada.

This Inside Sales Representative role is designed for a detail-oriented professional within our customer care division who thrives in a collaborative environment and possesses a strong technical aptitude. On a day-to-day basis, the Inside Sales Representative will manage high-volume incoming email inquiries, review architectural project drawings, generate precise design proposals, and deliver technical price quotations. You will work directly alongside company leadership, regional sales representatives, and post-sales coordination teams to ensure seamless client communication and fast turnaround times.

A pivotal responsibility for this Inside Sales Representative position involves establishing and implementing a structured Customer Relationship Management (CRM) system. As an Inside Sales Representative, you will organize incoming leads, transform email communications into trackable sales data, and build an efficient sales management framework. If you are an ambitious Inside Sales Representative within the customer care field looking for long-term career growth into sales management, this permanent position in Concord, ON offers the perfect platform for professional achievement

Advantages

• Competitive starting base salary ranging from $60,000 to $85,000 per year, aligned with candidate experience.

• Annual company performance bonus program.

• Comprehensive health, dental, and vision insurance coverage.

• Company-funded professional development investments.

• Standard full-time day schedule (Monday to Friday, 9:00 AM – 5:00 PM) with 100% on-site working conditions.

• Clear advancement opportunities into a sales management or team lead role as company operations expand.

Responsibilities

• Serve as the primary internal Inside Sales Representative delivering exceptional support to regional agencies, interior designers, and commercial clients.

• Manage high-volume incoming sales inquiries, project drawings, and customer requests via phone and email.

• Lead the setup, implementation, and ongoing daily tracking of a new Customer Relationship Management (CRM) database.

• Review architectural specifications and technical plans to generate accurate pricing estimates, markups, and detailed quotations.

• Coordinate shop drawings, submittals, and order entry tasks alongside post-sales and production teams.

• Maintain consistent follow-up communication on open project quotes to maximize sales conversion rates.

• Assist cross-functional teams during peak operational periods, supporting inventory inquiries or agency outreach as needed

Qualifications

• 2+ years of experience as an Inside Sales Representative, technical customer care specialist, or sales support representative within manufacturing, building products, or lighting.

• Background in managing incoming customer pipelines, generating quotes, and maintaining database systems.

• Demonstrated experience building, maintaining, or operating within CRM sales tracking systems.

• High motivation to make an organizational impact in a dynamic, high-growth business environment.

• Familiarity with technical layout and lighting design software such as AutoCAD, AGI
32, or Dialux is considered a valuable asset.

• Ability to…