Retail Sales Associate

is looking for a customer-obsessed associate, who will be accountable for making sales goals and driving the customer experience in our retail locations. You must deliver world-class customer service from the time the customer walks through our doors. You must embrace and understand the Omnichannel experience that is available to our customers. If this sounds like you, we want to discuss an exciting full-time permanent opportunity with you!
About Us   is a Canadian pioneer in the creation and growth of award-winning direct-to-consumer brands. Over the last decade, we have delivered hundreds of thousands of beloved products to customers across North America. And we’ve created an exciting, ownership-driven culture perfectly suited to intelligent, results-driven individuals. If you’re hungry to disrupt stale consumer industries - with innovative new brands and products of exceptional value that customers love - then  is the place for you.
Benefits and Perks  Competitive compensation, vacation, profit share, and equity package
100% employer-paid extended benefits - health and dental
Employee Assistance Program
125% RRSP matching (10% of salary, up to a maximum of $10k/yr)
Employee product discounts
Transportation Reimbursement
In this role, you will  Be the frontline for our customers. Providing our customers with a solution to meet their sleeping needs
Offer value-added solutions, promote customer loyalty and provide exceptional customer service
Acquire and maintain an industry-leading level of knowledge on our products and services
Maintain awareness of competitor products and key comparative details
Understand our systems and update customer records and internal documents daily
Resolve product or service problems by: clarifying customers’ concerns; determining root causes; selecting and explaining the best solution to solve the problem; following-up to ensure resolution, knows when to ask for help. Obsesses over our customers experience and delivers the best in class service
Identify issues that need to be escalated to higher levels of support
Meet or exceed target KPIs as laid out for individuals and team
Other duties as reasonably assigned
A passion for providing exceptional customer service
3 Year of sales experience; a proven ability to listen to a customer(s) needs wants and desires, then provide a solution to meet their needs (closes the sales)
Understands what it means to sell the whole project
Able to correspond in multiple tones to cater for different audiences in various situations
Able to work both independently and as part of a team
Strong multitasking skills, highly organized, follow-up skills
Professional and positive attitude
Hours of operation:
Monday to Friday 9:00am - 8:00pm, Saturday 9:00am - 8pm and Sunday 10:00am - 6:00pm local time (may vary by location)
Hourly position: 40 hours a week, including weekends and holidays