Level II Security Systems Technician

About New Age Group

For more than 25 years, The New Age Group has delivered security and technology solutions for residential, commercial, industrial, institutional, and multi-residential clients. Our expertise includes access control, video surveillance, intrusion alarms, ULC inspections, structured cabling, fiber optics, intercom systems, networking, and integrated technology platforms. We are committed to delivering high-quality workmanship, innovative solutions, and exceptional customer experiences. Our technicians work with leading manufacturers and technologies while benefiting from ongoing training, certification programs, and clearly defined career progression opportunities.

The Senior Security Systems Technician serves as a technical leader within the organization and is responsible for advanced installations, commissioning, troubleshooting, inspections, quality assurance, customer training, and mentoring junior technicians.

This role requires an experienced technician capable of leading complex projects, resolving advanced technical challenges, maintaining high-quality workmanship, and ensuring all installations meet New Age standards, customer requirements, manufacturer specifications, and applicable industry regulations. Senior Technicians play a critical role in technician development, quality control, and customer satisfaction.

• Provide technical support to field technicians.
• Assist with project planning and execution.
• Mentor Apprentices, Labourers, Technician I, and Technician II personnel.
• Review installation quality and workmanship.
• Support commissioning and technical escalations.
• Assist with manufacturer training initiatives.

• Advanced troubleshooting of intrusion alarm systems.
• Commission complex alarm installations.
• Resolve communication failures.
• Conduct ULC-related inspections and testing.
• Support monitoring integrations.

• Configure and commission complex access control systems.
• Troubleshoot controllers, readers, and field devices.
• Support enterprise-level deployments.
• Verify system performance and functionality.
• Conduct quality assurance inspections.

• Configure and commission advanced IP surveillance systems.
• Troubleshoot networked video systems.
• Optimize camera layouts and performance.
• Conduct surveillance system audits.
• Verify recording retention and performance standards.

Senior Technicians must be capable of:

• Fiber troubleshooting
• Fiber certification
• Fiber commissioning
• OTDR testing
• Interpreting OTDR results
• Diagnosing communication failures
• Documenting fiber deficiencies

• Commission newly installed systems.
• Verify programming.
• Verify customer requirements are met.
• Conduct acceptance testing.
• Perform final system verification.
• Resolve deficiencies prior to customer onboarding.

Senior Technicians are responsible for:

• QA inspections
• Workmanship reviewsni Oops it's broken.{