Team Leader Service

Company Overview

IAI industrial systems has been a supplier to the security printing market since 1995. We partner with governments, technology providers and enterprises worldwide to create passports, identity cards and banknotes with advanced security features. Our portfolio includes laser applications, inkjet printing and product handling systems. IAI is part of HID Global, a subsidiary of ASSA ABLOY.

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

As Team Leader Service, you will lead the Field Service Engineering team (24 employees) and ensure that IAI systems at customer sites operate smoothly. Your responsibilities include employee development, maintenance planning, customer engagement and continuous improvement of service delivery.

• Lead the Field Service Engineering team and manage employee development, including external and internal training.
• Ensure proper team composition and monitor work quality and quantity of Field Service Engineers.
• Create maintenance planning alongside the Service Coordinator to fulfill contractual agreements.
• Promote a customer‑oriented attitude and ambassadorial function of the Field Service Engineers.
• Initiate improvement processes and take measurements to solve problems related to quality, response time and maintenance methods.
• Ensure preventive and corrective maintenance is performed according to defined standards and working methods.

Communication

• Review financial performance and investment plans with the Director of Operations.
• Discuss long‑term planning, overall business operations, and cross‑functional collaboration with the Director of Operations.
• Communicate and coordinate daily operational activities with departmental team members.
• Prepare and present monthly operational and financial reports.
• Discuss proposals, negotiate commercial terms, and support the closure of contracts with prospective and existing international customers (English‑speaking) within delegated authority limits.

Responsibility

• Establish and manage the service department budget.
• Drive revenue growth and profitability.
• Ensure optimal utilization of personnel and resources.
• Develop and maintain effective weekly operational planning and scheduling.
• Negotiate, manage, maintain, and amend agreements and contracts with international customers.
• Continuously improve operational efficiency and effectiveness.
• Develop and maintain competitive maintenance and service pricing strategies.
• Ensure adequate staffing levels and foster continuous development of knowledge, skills, and competencies within the department.

• Minimum of 5–10 years of experience leading an international service organization.
• Strong communication and organizational skills.
• Experience with change management.
• Experience with international customers.
• Excellent written and spoken Dutch and English; additional languages are a plus.
• Valid passport or the ability to obtain one, as the role includes international travel and fieldwork.

• Bachelor’s degree in technical studies.

• Compliance with all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity and Environmental systems.
• Travel and fieldwork, including international travel, may be required. A valid passport is necessary.
• Must be legally eligible to work in the country of hire.

• Competitive salary and rewards package.
• Competitive benefits and annual leave to support work‑life balance.
• A vibrant, welcoming and inclusive culture.
• Extensive career development opportunities and resources.
• Opportunity to work for a global organization pioneering hardware, software and services that allow people to navigate the physical and digital worlds confidently.

• Empowerment:
  Work as part of a global team in a flexible work environment, learning and enhancing your expertise.
• Innovation:
  Embrace challenges and drive change; open to flexible work arrangements.
• Integrity:
  Results‑oriented, reliable and straightforward; valued and appreciated.

HID is committed to building a diverse, equitable and inclusive workforce. We welcome applications from individuals of all backgrounds and evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status or any other legally protected characteristic.

If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact acc