Billing Specialist

Lightspeed Voice/Lightspeed Solutions, a leading provider of AI-powered communication, cybersecurity, and outsourced IT solutions, delivering scalable, flexible, and reliable services to businesses nationwide. Lightspeed Voice is an award-winning hosted VoIP provider delivering enterprise-grade communication solutions.

Based in Venice, Florida, Lightspeed Voice is powered by a team of skilled professionals committed to delivering scalable, cost-effective communication tools that foster efficiency and growth. Recognized with numerous awards, including the Inc. 5000 “Fastest-Growing Companies in America,” Lightspeed Voice exemplifies excellence in service and innovation.

We are seeking a detail-oriented, highly organized, and reliable Billing Specialist to join our growing Finance team. This role is ideal for an administrative, billing, or accounting professional who thrives in a fast-paced environment and is looking for a long-term growth opportunity within an entrepreneurial tech company.

The Billing Specialist will oversee invoice management, payment processing, account reconciliation, and customer billing activities to ensure accuracy and exceptional customer experience.

• Research billing discrepancies and resolve issues promptly.
• Coordinate with the Billing Coordinator to prepare and send monthly customer invoices.
• Set up customer contracts in the ERP system and create monthly recurring invoices.
• Create invoices and credit memos and issue them to customers via email.
• Process customer account and service changes and maintain updated customer files.

• Assist Accounts Receivable with processing monthly customer payments.
• Communicate with customers via phone and email regarding billing questions or concerns.

• Answer and field incoming calls as needed.
• Perform word processing, create Excel spreadsheets, and review financial reports.
• Complete other tasks as assigned or required.

• High School diploma required; some college or career certification preferred.
• 2+ years in an office environment; prior billing, accounts payable, or accounting experience strongly preferred.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Strong attention to detail, critical thinking, and problem-solving skills.
• Ability to work independently with minimal supervision.
• Excellent communication skills (in-person, written, and phone).
• Professional and friendly customer service demeanor.
• Proficiency in Microsoft Excel, Outlook, and Word; comfort with paperless workflows.
• Team-oriented attitude with a willingness to learn.

• Associate degree or higher in Business, Accounting, or Finance strongly preferred.
• Experience with ERP and ticketing systems (e.g., Zendesk) a plus.

• Represent the company professionally in all internal and external interactions.
• Contribute ideas and participate in initiatives supporting company goals.
• Perform office-based work requiring extended periods of computer use.
• Ability to lift to 20 lbs. occasionally – office supplies and products.