Business Office Assistant

Position

Full‑Time Business Office Assistant (Monday‑Thursday, 7:30 am‑5:30 pm).

• No nights or weekends
• Full benefits package (health, dental, vision, retirement plans, PTO)
• Quarterly bonus potential
• Dental Assistant Academy training & CE classes included

160 Pointe Loop Drive, Venice, FL 34293

• Greet and welcome patients as they enter the office to create a great first impression
• Manage front office duties: answer phones, check office mail and email, communicate with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

• High school diploma or GED
• Willingness to train
• New dental assistant graduates welcome to apply

• Dental or other medical front‑office work experience
• Experience with Dentrix or other dental software
• Microsoft Office Suite experience
• Insurance billing and accounts receivable experience
• Working knowledge of dental procedures and terminology

• Collaborative team player who thrives in supportive, family‑like environments
• Dedicated, dependable with a positive attitude and service‑oriented mindset

• Experience working in a fast‑paced and customer‑centric environment
• Strong communication, organization, and multitasking abilities
• Adaptable to changing workflows and team dynamics
• Detail‑oriented with a proactive approach to problem‑solving
• Excellent communication, organizational, and multi‑tasking skills

The position will have access to PHI; regular HIPAA training will be required, and the individual must protect PHI and maintain data safeguards.

• Ability to perform essential duties with or without reasonable accommodation
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions periodically throughout the year

All new hires in dental office positions must complete a tuberculosis (TB) test prior to starting employment. Not applicable in Florida and Tennessee.

At Heartland Dental, we’re committed to promoting diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.