Senior ICM Manager

Start Date:

ASAP

• 1+ years of formal leadership experience (nurse manager, director of nursing, etc.)
• 1+ years of hospital experience
• Professional presence, can present themselves in front of a board of executives

The Senior Manager of Case Management is responsible for overseeing the daily operations of the case management team, with a strong focus on discharge planning, staff leadership, and operational performance. This role requires strong leadership and communication skills, as the Senior Manager regularly collaborates with patients, physicians, executive leadership, and the case management team to ensure alignment, high‑quality outcomes, and effective patient flow.

The Senior Manager ensures policy compliance, achievement of key performance metrics, and provides hands‑on support when operational demands require it.

• Oversee the daily operations of discharge planning, ensuring timely, safe, and efficient patient transitions
• Manage staff scheduling and coverage, adjusting resources based on census, acuity, and operational needs
• Lead the implementation and ongoing adherence to policies and procedures, ensuring compliance with organizational and regulatory standards
• Partner with leadership and HR on hiring, onboarding, and performance management of case management staff
• Monitor, track, and analyze key performance indicators (KPIs) to drive operational efficiency, quality outcomes, and continuous improvement
• Collaborate with physicians, clinical teams, and executive leadership to address barriers to discharge and optimize patient flow
• Provide direct support on the floor as needed, stepping in during high‑volume or high‑acuity periods to ensure continuity of care and team support