Build-to-Rent; BTR Development Community Manager

Build-to-Rent (BTR) New Development Community Manager

Position:
Build-to-Rent (BTR) New Development Community Manager

Reports To:

Portfolio Manager

Client Overview

BB Living's thoughtfully designed single-family rental homes draw inspiration from the simple joy of family connection, modern comfort, and true neighborhood spirit.

BB Living—the pioneering Build-to-Rent brand—has been creating exceptional rental communities since 2011 in 5 states and 24 cities and has become one of the country's most respected names in premium rental living. In our newest communities, BB Living embodies heartfelt hospitality, care, and stress-free living that has been our calling card since we opened our first properties.

Designed with spacious 3- and 4-bedroom floor plans, attached garages, modern interiors, and resort-style amenities, our new homes preserve the signature warmth, quality, and sense of belonging in a fresh, contemporary living environment. BB Living continues to set the standard for elevated Build-to-Rent communities where residents can simply live more—welcoming them home to happiness every day.

Position Overview

Cardinal Management Group is seeking a dynamic and results-driven Community Manager to lead operations at a BB Living Build-to-Rent (BTR) community during lease-up and stabilization.

This role is responsible for the full lifecycle of community performance—from pre-leasing strategy and brand launch to operational excellence and long-term asset performance. The Community Manager will act as both a business leader and culture driver, ensuring financial success while delivering an elevated resident experience aligned with BB Living's premium product and Cardinal's Core Values.

The ideal candidate brings a strong foundation in lease-up execution, team leadership, and financial performance, with the ability to operate in a fast-paced, entrepreneurial environment.

Key Responsibilities

Lease-Up Strategy & Market Positioning

• Develop and execute a comprehensive lease-up and stabilization strategy, including pricing, absorption pacing, and competitive positioning
• Establish and implement a data-driven marketing plan to achieve occupancy and revenue targets, including grand openings, outreach efforts and events to drive awareness and traffic
• Analyze market trends, competitor performance, and demand drivers to continuously refine strategy
• Lead management of all prospect interactions, including initial contact, follow-up, tours, leasing and conversion ratios

Financial & Asset Performance

• Drive community performance to meet or exceed budgeted occupancy and NOI
• Manage all financial operations including budgeting and variance analysis
• Prepare and present monthly financial reports, identifying risks, opportunities, and action plans
• Optimize revenue through leasing strategy, pricing execution, and collections performance

Operations & Team Leadership

• Lead and develop a high-performing onsite team, including leasing and maintenance team members
• Oversee all day-to-day operations including leasing, maintenance, risk management, and resident services
• Foster a culture aligned with Cardinal's Core Values and BB Living's brand standards
• Ensure team accountability through training, coaching, and performance management
• Oversee vendor relationships including contracting, performance management, and invoice approvals

Resident Experience & Brand Execution

• Deliver a best-in-class resident experience consistent with BB Living's product
• Proactively manage resident relations to maintain strong renewal retention and reputation scores, including ensuring timely resolution of service requests, lease concerns, and escalations
• Maintain strong community engagement through events, communication, and service excellence and ensure the community consistently reflects premium curb appeal, cleanliness, and operational standards
• Cultivate a positive online reputation via proactive review management and resident engagement

Compliance, Risk & Administration

• Ensure compliance with all Fair Housing, regulatory requirements, company policies, and lease obligations
• Maintain accurate and complete property records, leasing data, and audit documentation
• Implement and monitor risk management and safety protocols
• Apply working knowledge of construction processes to ensure all homes delivered meet BB Living quality standards and receive required Certificates of Occupancy prior to occupancy
• Participate in Cardinal U Training as required and monitor Team Member participation in Cardinal U

Qualifications

• 4+ years of property management experience, with preference for lease-up or new development exposure
• Strong understanding of BTR, single-family rental, or multifamily operations
• Proven ability to drive leasing performance and manage financials
• Experience with Real Page or similar property management systems preferred
• Proficiency in Microsoft Office and Google Workspace

Core Competencies

• Strategic thinker with strong analytical and financial acumen
• Hands-on leader with the ability to build and motivate…